Customer Dialogue

Communication throughout the lifecycle.

The Swiss Post Solutions Customer Dialogue solutions enable you to maintain a targeted, continuous dialogue. Familiarize your customers with the brand and the products. Raise the level of involvement and reduce the risk of losing customers by addressing them personally – throughout all phases.

We will design integrated customer dialogue concepts through all channels by providing the following service elements:

  • Identification of customer requirements for the respective target group
  • Check existing address database and, if necessary, update or add data
  • Efficient handling of campaigns and surveys through all channels (mobile, e-mail, direct mail, SMS)
  • Systematic monitoring, entry, evaluation and optimization of response quotas

We offer a web-based marketing dialogue platform that will enable you to plan and direct multi-channel campaigns.

Personalize your customer communication and increase the response rates with an effective Customer Dialogue solution from Swiss Post Solutions.