Service is paramount to us! If you have any questions about our products, please contact our "extra" Customer Service: call us Monday to Friday on 0848 78 26 77, or send us an e-mail.

Would you like to see before you buy? Then just pop in to one of our philatelic salespoints in Basel, Berne, Geneva, Lugano, St Gallen or Zurich – and take your gift home with you.

We have a loyal customer base and believe in treating our customers fairly, which is why we offer a quality and satisfaction guarantee. We endeavour to offer you only goods of the highest quality, but in the unlikely event that you do have a complaint, you can return the product to us postage paid within 14 days for a full refund or exchange. In addition, all our products carry a 12-month guarantee.