Video support via smartphone
The right solution for your customer service
Rich Content Section
Film: Visual Incident Inspector
The advantages for you
- Increase in customer satisfaction and «first-call resolution» rate
- Reduction in case processing times and on-site visits
- Ready to use: no app or software installation required
- Data protection compliant solution with server location in Switzerland
Here’s how it works
-
The customer rings customer service or the technician, etc.
-
The employee sends a link to the customer’s smartphone via SMS, either during the phone call or at an agreed time.
-
Once the link is opened, an encrypted connection and – following confirmation from the customer – a live camera feed starts.
-
The employee can appraise the customer’s situation through the camera, provide the customer with guidance or record visual information.
-
For security reasons, access cannot be reactivated once the connection has ended.
Useful features
With the following features, you can make your company’s support simple, personal and efficient.
A wide variety of possible uses
Video support via smartphone is a flexible tool that can be used across a number of sectors. It supports insurance providers and suppliers of installation and repair services in their daily order processing and in customer support. Alternatively, it can be used for emergency communication and video consultations in the healthcare sector.
References
Success stories
Promising technology
Swiss Post provides the Video support via smartphone solution in cooperation with its partner COREVAS GmbH & CO. KG. The solution was originally designed for sharing initial images of an emergency situation and has already been successfully implemented in a number of control rooms in Germany. The two companies worked together to develop the solution, which is suitable for use in a number of sectors in Switzerland. All servers used are located exclusively in Switzerland.
FAQs
The Swiss Post early Label

Video support via smartphone is an early product from Swiss Post. The early Label stands for innovations which Swiss Post tests and develops together with its customers.
For more information, visit www.swisspost.ch/early.
Do you have any questions about this service?
We would be happy to help
Business and private customers
Write to us via e-mail.
Journalists
Please contact our Media Unit.
Our address
Post CH Communication Ltd
Communications Services
Wankdorfalle 4
3030 Bern
Switzerland