Video support via smartphone
The right solution for your customer service

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You wish to handle customer support requests simply, efficiently and personally? With video support via smartphone, we offer you the optimal solution. Enable your staff to provide uncomplicated visual assessment and support directly via your customers’ smartphone camera. This reduces processing time and unnecessary on-site visits. Best of all, no app is required.

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Film: Visual Incident Inspector

The advantages for you

  • Increase in customer satisfaction and «first-call resolution» rate
  • Reduction in case processing times and on-site visits
  • Ready to use: no app or software installation required
  • Data protection compliant solution with server location in Switzerland

Here’s how it works

  • The customer rings customer service or the technician, etc.

  • The employee sends a link to the customer’s smartphone via SMS, either during the phone call or at an agreed time.

  • Once the link is opened, an encrypted connection and – following confirmation from the customer – a live camera feed starts.

  • The employee can appraise the customer’s situation through the camera, provide the customer with guidance or record visual information.

  • For security reasons, access cannot be reactivated once the connection has ended.

Useful features

With the following features, you can make your company’s support simple, personal and efficient.

A wide variety of possible uses

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Video support via smartphone is a flexible tool that can be used across a number of sectors. It supports insurance providers and suppliers of installation and repair services in their daily order processing and in customer support. Alternatively, it can be used for emergency communication and video consultations in the healthcare sector.

References
Success stories

Promising technology

Swiss Post provides the Video support via smartphone solution in cooperation with its partner COREVAS GmbH & CO. KG. The solution was originally designed for sharing initial images of an emergency situation and has already been successfully implemented in a number of control rooms in Germany. The two companies worked together to develop the solution, which is suitable for use in a number of sectors in Switzerland. All servers used are located exclusively in Switzerland.

FAQs

The Swiss Post early Label

post.ch/early

Video support via smartphone is an early product from Swiss Post. The early Label stands for innovations which Swiss Post tests and develops together with its customers.

For more information, visit www.swisspost.ch/early.

Do you have any questions about this service?
We would be happy to help

Business and private customers

Write to us via e-mail.

video-support@post.ch

Journalists

Please contact our Media Unit.

Media Unit

Our address

Post CH Communication Ltd
Communications Services
Wankdorfalle 4
3030 Bern
Switzerland