Press releases

Swiss Post invests in attractive letter and parcel services

In the coming years, Swiss Post will be investing around CHF 20 million in further developing its services. The excellent quality of Swiss Post’s services is to be further improved by means of tangible measures. As of 5 September 2011, 93% of letters will be collected from postboxes after 5 p.m. Furthermore, an additional 140 locations will enjoy an evening collection at 7 p.m. as well as an additional 140 at 5 p.m. on Sundays. By investing in state-of-the-art technology at letter centres and in employee training, Swiss Post intends to further improve its high level of reliability in letter processing and delivery. Swiss Post has also set up additional PickPost points and is offering later PostPac Priority collections at over 200 post offices. These measures have significantly improved Swiss Post’s offering in peripheral regions.

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Swiss Post places great importance on the quality of its services – this is a priority which is embedded in both its vision and its strategy. Despite increasingly fierce competition, Swiss Post intends to establish its position as the leader in all four of its markets through its internationally renowned service quality. As such, Swiss Post will be investing around CHF 20 million over the coming years to further increase its excellent level of service quality.

Investment in modern technology

Swiss Post is already one of the European leaders in terms of reliable letter processing and delivery. In order that it may retain and further improve on these outstanding qualities in the future, Swiss Post will be investing around CHF 10 million in state-of-the-art technology and employee training over the coming years. Identification chips on letter containers will allow mail to be better monitored in future and will mean that user errors can be rectified in a targeted manner. Such measures are intended to retain the appeal of letter mail going forward.

Later collection times for postboxes

As of 5 September 2011, Swiss Post will be ensuring postboxes are emptied even more frequently by making significant improvements to collection times. It will be implementing three main measures: First, 93% of letter mail will be collected after 5 p.m. in future. Secondly, Swiss Post will offer postboxes at 457 well-frequented locations throughout Switzerland with collections at 7 p.m. or later. This is 139 more than is currently the case. And thirdly, 396 postboxes will be emptied at 5 p.m. on Sundays. This is 143 more than is currently the case. Thanks to these measures, Swiss Post will be able to offer postboxes with attractive collection times at central locations in all regions in future. The costs of these measures will amount to approximately CHF 8 million each year.

Improved access points

Swiss Post also intends to better meet the needs of its customers with regard to parcels. It thus plans to increase the number of PickPost points from 350 (at present) to around 500. Customers who are unable to collect their consignments during the day can make use of this free service to pick up their parcels and registered letters at a time and place to suit them. Aside from conventional post offices, collection points may also include train stations, newsstands and filling stations.

To make it easier for customers to mail their consignments, Swiss Post has also extended acceptance times for PostPac Priority mail at 64 post offices in Switzerland. More than 200 post offices now accept parcels up to 4 p.m. for next-day delivery. The popular Swiss Post app directs customers to the nearest post office offering this service. As of 5 September 2011, both the Swiss Post portal and the Swiss Post app will also include a location search function for postboxes.

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