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24 hour service: Swiss Post introduces automated parcel terminals

Swiss Post is extending its parcel services and introducing automated parcel terminals for the first time under the name My Post 24. Thanks to the free My Post 24 service, customers will be able to collect, hand in or return parcels around the clock – 7 days a week, 24 hours a day. Swiss Post is currently investing in the e-commerce growth market through a series of measures.

With its new My Post 24 automated parcel terminals, Swiss Post is keeping abreast of changing customer needs. Parcels can now be collected and handed in on a flexible basis at any time. Ordering, paying for and collecting a parcel have never been easier. For each individual parcel, customers will be able to choose delivery to a compartment of a My Post 24 automated parcel terminal or as before to their home, place of work or to one of over 700 PickPost points at post office counters, SBB train stations and filling stations. 

Simple and free to use

At the time of order, the recipient specifies the chosen automated parcel terminal as the delivery address for the sender. As soon as the parcel arrives, the recipient is informed by SMS or e-mail. Users simply need to register free of charge to be able to use the 24 hour service. 

In future, it will even be possible for parcels posted from abroad to be delivered to automated parcel terminals. The relevant customs duties can be paid directly at the parcel terminal via cashless payment using all major credit cards or the PostFinance Card. As well as collecting parcels, customers will be able to hand in parcels and return mail order deliveries easily and conveniently at the parcel terminals. After an initial start-up phase, the range of services offered by My Post 24 automated parcel terminals will gradually be extended. 

Central locations

Swiss Post is planning to install 40 automated parcel terminals by the end of 2014. It intends to build up a nationwide network over the next few years. The first My Post 24 automated parcel terminals are expected to be up and running in the Zurich and Berne regions in autumn 2013. 

When choosing sites for its parcel terminals, Swiss Post gives priority to central locations in cities. The focus is on busy shopping centres, train stations, universities or modern housing estates that are easy for customers to reach. Swiss Post is on the lookout for suitable locations in large and medium-sized cities all over Switzerland. 

E-commerce growth market

My Post 24 is the first in a series of investments in the parcel market to be made by Swiss Post. The parcel market is currently recording annual growth of four to five percent, due mainly to the rise in online shopping. 

Swiss Post is expanding its e-commerce services along the entire value added chain. Private customers are not the only ones who can benefit from flexible, tailor-made services. Swiss Post also offers comprehensive service packages for business customers: storage, picking, ordering, packaging, shipping and returns are quick and easy thanks to Swiss Post’s electronic solutions – in addition to web solutions and payment processing.


Picture of a My Post 24 automated parcel terminal

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