Press releases

Punctual letter and parcel deliveries

In 2014, Swiss Post again achieved very high on-time delivery levels for letters and parcels: 97.7 percent of A Mail letters and 99.0 percent of B Mail letters reached their recipients within the promised period of time. For parcels, 97.4 percent of all PostPac Priority and 97.5 percent of all PostPac Economy parcels arrived on time. These scores exceed the requirements of the directives set by postal legislation.

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Last year, Swiss Post processed over 2.2 billion addressed letters. 97.7 percent of all A Mail letters were delivered on time, while 99.0 percent of all B Mail letters arrived on schedule. As in previous years, the scores achieved are at a very high level. With investments in modern technology such as new scanners for delivery personnel as well as in staff training, Swiss Post is ensuring the reliability of the physical letter in the future, too.

Punctual parcel deliveries

In 2014, Swiss Post transported more parcels than ever before: over 111 million. Despite this high number, the company has maintained the high quality levels from previous years. In 2014, 97.4 percent of all PostPac Priority parcels arrived punctually. For PostPac Economy parcels, Swiss Post delivered 97.5 percent on time. In order to manage an increasing quantity of parcels and a growing number of Priority parcels to the usual high standard, Swiss Post is upgrading its parcel centers. During the first stage, an additional, more powerful sorting system costing 20 million francs was put into operation in the Härkingen parcel center last autumn. Extensions in Frauenfeld are expected to be completed in autumn 2015, and in Daillens by the end of 2016.

Postal legislation requirements exceeded

The scores achieved exceed the requirements set by postal legislation. According to the directives, 97 percent of all letters and 95 percent of all parcels have to be delivered on time within Switzerland. These are the strictest requirements in Europe. With these excel-lent results, Swiss Post takes top position for punctual deliveries when compared with international data.

Scientific, independent data

Over 80,000 domestic letters are sent every year to measure the delivery times. These measurements are conducted by the independent market research institute GfK Switzer-land AG in accordance with European standards. Data for parcel delivery times are based on a scientifically recognized sampling method. Another independent company, Consult AG, also monitors these measurements.

Table: Delivery times 2005 to 2014

Letters Letters Parcels Parcels
Year A Mail B Mail PostPac Priority PostPac Economy
2014 97,7% 99,0% 97,4% 97,5%
2013 97,6% 98,8% 97,3% 97,7%
2012 97,9% 98,8% 97,7% 97,9%
2011 97,5% 99,3% 97,4% 97,7%
2010 97,2% 98,5% 97,7% 97,5%
2009 97,7% 98,4% 97,8% 98,1%
2008 95,9% 95,9% 98,0% 98,7%
2007 97,1% 96,7% 97,6% 97,5%
2006 98,0% 98,3% 97,3% 97,6%
2005 97,7% 98,2% 97,4% 97,7%

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