“Cash inpayment at home”: simple inpayments at your front door
On 2 March 2017, Swiss Post announced that it would be expanding its universal postal services. As of 1 September, it now offers the “Cash inpayment at home” service in towns with a branch with partner (postal agency). This means that customers have the option of conveniently making cash inpayments directly to Swiss Post delivery personnel.
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Branches with partners have proved to be a very good alternative to post offices. The main strength of branches with partners is undoubtedly their long, customer-friendly opening hours. They are popular amongst customers and provide almost all the services that are available in post offices. It is already possible to make cashless inpayments with a yellow booklet and a debit card in branches with partners. However, they cannot offer cash payment transactions due to security requirements and the provisions of the Anti-Money Laundering Act, but the need for cash inpayments in these municipalities has been expressed in various talks with cantonal authorities. Swiss Post has now responded.
This is how cash inpayment at home works: customers place a sign on their letter box to let delivery personnel know that they would like to use the service. This requires one-off registration via Swiss Post Customer Service or in a branch. The delivery personnel will then ring at your door during their rounds, accept the payment slips and cash, and acknowledge receipt. On the next or following day, the delivery personnel will bring back the stamped receipts and return any money due to the customers. The total inpayment amount is limited to CHF 10,000.
Swiss Post also expanded its range of services in other fields on 1 September: Swiss Post will now deliver daily subscription newspapers in communities without early morning delivery by midday.
By offering an expanded range of services, Swiss Post is meeting one of its customers’ major needs. These services tailored to customer requirements emphasize Swiss Post’s dedication to the quality of the universal service in all parts of the country. It must strike a balance between customer requirements, social trends and economically viable financing of the universal service.