Press releases
High scores for Swiss Post: letters and parcels reach their recipients on time
The annual independent measurements show that in 2024, Swiss Post’s staff again delivered letters, parcels and newspapers on time. Swiss Post in fact exceeds the Confederation’s regulatory quality requirements. Swiss Post intends to remain just as reliable, and is therefore continuing to invest in its infrastructure to ensure that all consignments reach customers safely and on time in future.
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Reliable deliveries once again in 2024
Whether delivering letters, parcels or newspapers, Swiss Post meets all punctuality requirements set by the Federal Postal Services Commission (PostCom). Johannes Cramer, Head of Logistics Services and Member of Swiss Post Executive Management, says this is first and foremost due to staff: “The quality of our services is thanks to our thousands of dedicated employees. Their daily commitment is the most important factor in our punctuality – whether in the sorting centers or out on their delivery rounds come rain or shine”.
All targets exceeded
A detailed look at the measurements shows that in 2024, 97.4 percent of A Mail letters and 99.1 percent of B Mail letters arrived on time – based on the regulatory requirements of “posting day + 1 working day” and “posting day + 3 working days”. The target set by the Postal Services Commission for parcels is 95 percent. Here too, Swiss Post exceeded the targets by delivering parcels on time throughout the country: 96.2 percent of Priority parcels and 99.6 percent of Economy parcels arrived on time. Since 2022, Swiss Post has also been obliged to deliver subscription newspapers by 12.30 p.m. in areas where no early-morning delivery services are provided by the publishers. By achieving an on-time delivery rate of 97.8 percent, Swiss Post staff have also clearly exceeded the Confederation’s quality target of 95 percent in this area.
Measurements at a glance
| Regulatory requirement | 2024 | 2023 | |
| Letters P+1* | 97,0% | 97,4% | 97,3% |
| Letters P+3* | 97,0% | 99,1% | 99,5% |
| Parcels P+1* | 95,0% | 96,2% | 95,7% |
| Parcels P+3* | 95,0% | 99,6% | 99,6% |
| Newspapers | 95,0% | 97,8% | 98,5% |
*In the abbreviation “P+”, P stands for “posting day”, and the figure stands for the number of working days available for processing as per legal requirements. Working days are Monday to Friday.
Consignments increasingly transported by rail
Swiss Post is continuing to invest heavily in its infrastructure to remain flexible in responding to potential volume fluctuations in the short term and to meet legal quality requirements. Punctual consignments also depend on good rail connections at the right time. Around half of all Swiss Post consignments already travel at least part of their journey by train. Swiss Post is actively working to shift even more letters and parcels onto rail, especially between major sorting centers. At the end of 2023, it was able to increase daily rail connections, which led to a 15 percent increase in rail transport in 2024.
Independent delivery time measurement
For the measurement of delivery times for letters, an independent institute evaluates data from around 65,000 test consignments across the whole year. For parcels, an independent inspection agency within Swiss Post evaluates the data for all individual parcel consignments for a period of 52 weeks. The independent Swiss Post inspection agency also measures compliance with the delivery deadline of 12.30 p.m. for subscription daily newspapers in areas without early-morning delivery. The measurement is based on random surveys carried out by delivery staff. The supervisory authority PostCom reviews and approves the results
Information:
Swiss Post Media Unit, Stefan Dauner, +41 58 341 19 22, presse@swisspost.ch