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Solid result and growing pressure to take action

Solid finances, satisfied customers – increasing pressure to act: Swiss Post has recorded a year of strong operating business with rising parcel volumes and growing use of digital post. PostFinance has also increased its operating result in a challenging interest rate environment and contributed to a solid Swiss Post result.

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A Swiss Post and PostFinance branch in a historic building with a stone entrance staircase. There are two women on it. One leaves the building, the other enters it.
The financial statements are overshadowed by the tragic Postbus accident in the municipality of Kerzers in the Canton of Fribourg, in which several people lost their lives and others were injured. Swiss Post is deeply affected and its thoughts are with the victims, the injured and their families.

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Despite a challenging environment, Swiss Post generated solid operating profit of 332 million francs (–82 million francs year-on-year). Swiss Post’s Group profit fell by 20 million francs to 315 million francs. The result was bolstered by PostFinance’s operating result, despite structural interest rate disadvantages. “Without PostFinance’s contribution, the Group’s operating profit would be close to zero. Our operating environment has become even more challenging,” says CEO Pascal Grieder. Head of Finance Alex Glanzmann adds: “Because Swiss Post has continuously worked on itself, it has nevertheless remained efficient. The quality of our services is still as high as ever.”

Post-App being continually expanded

Customer usage developed positively in many segments. The new Post-App, which is continually undergoing development, is particularly popular. In 2025, 4.5 million consignments were sent digitally, equating to an increase of 60 percent year-on-year. By the end of 2025, 360,000 private customers had signed up to receive digital consignments, around 90 percent more than a year ago. This significant increase highlights the relevance of digital post, which enables secure digital communication through the digital letter and other services.

Swiss Post also enjoys a high level of customer trust in logistics. For the first time since the pandemic, the number of parcels rose, now standing at 186.6 million consignments (+3.7 percent). In accordance with IFRS, PostFinance generated operating profit of 290 million francs. New digital investment and retirement planning solutions and e-trading functions are important developments for customers. With over 189 million passengers, PostBus reached a new record (+3.3 percent).

As expected, the letter market (1.49 billion; –4.2 percent addressed items) and over-the-counter transactions (–9.5 percent) declined. Swiss Post is continually losing significant income, mainly due to shrinking letter volumes. In the letter and newspaper business, the fall in revenue last year amounted to 85 million francs.

In 2025, Swiss Post was named a world-leading postal service for the ninth time in a row, again coming out on top in the rankings of 180 postal organizations and making it the most reliable and relevant postal service worldwide.

Even more information, key figures and non-financial results can be found in Swiss Post’s integrated Annual Report.