102 General Disclosures
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Organizational profile

102-1: Name of the organization

Swiss Post Ltd

102-2: Activities, brands, products, and services

Swiss Post operates in the communication, logistics, financial services and passenger transport markets. In each market, it offers solutions and products that meet the fundamental needs of business and private customers. Swiss Post operates six executive Group units: PostalNetwork, PostMail, PostLogistics, Swiss Post Solutions, PostBus and PostFinance. Its legal structure comprises the holding company Swiss Post Ltd and its strategic subsidiaries Post CH Ltd, PostBus Ltd and PostFinance Ltd.

Swiss Post’s range of services includes the processing of logistics and communication consignments, secure electronic solutions, and financial and mobility services. Within the core business in its four markets, Swiss Post positions itself as a quality provider offering the best value for money. Cross-market solutions create tailor-made customer benefits (e.g. in e-commerce). Swiss Post is constantly developing its products and services in line with the needs of business and private customers. This involves consistently linking the physical and digital worlds, e.g. with cross-channel marketing campaigns or the digitization of incoming mail processing. Together with its customers, Swiss Post is increasingly developing solutions which connect elements right across the Group (e.g. working capital management as a combination of logistics and financial products).

Swiss Post is one of the best-known brands in Switzerland. Thanks to its strong market presence, its brand values are well established among the Swiss population and business customers.

The brand identity and strategy developed and introduced last year, together with the optimized brand identities, were further implemented in day-to-day operations in 2018. The current improvement measures aim to create a customer-oriented experience at all contact points with the Swiss Post core brand and the two flagship brands PostFinance and PostBus. Synergy effects are also achieved and the brands are compellingly brought to life across all the points of contact by means of closely coordinated interplay between the different communication tools in terms of content, form and timing.

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102-3: Location of headquarters

Swiss Post Ltd
Wankdorfallee 4
P.O. Box
3030 Berne
Switzerland

102-4: Location of operations

Swiss Post has its own branches in 19 countries.

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102-6: Markets served

102-7: Scale of the organization

102-8: Information on employees and other workers

102-9: Supply chain

Swiss Post’s procurement organization is divided into three clusters which manage the technical aspects of procurement for the units.

Cluster High-risk product groups (due to socio-economic and environmental risks)
Non-exhaustive list
ICT, services and products - Hardware
- Clothing
- Advertising material and gifts
- Third-party products
Vehicles, transport, maintenance - Tyres
- Batteries
- Goods transport by road through subcontractors
- Passenger transport by road through subcontractors
Real estate - Cleaning products
- External cleaning services
- Orders involving subcontractors

In 2018, 90 percent of the procurement volume was generated with suppliers from Switzerland. Swiss Post worked with 40,036 suppliers from Switzerland and 2,270 from abroad in 2018. The procurement volume amounted to 2,946 million francs.

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102-10: Significant changes to the organization and its supply chain

102-11: Precautionary principle or approach

Swiss Post has adopted an economically, ecologically and socially responsible approach in order to ensure a better future, is increasing the value of the company and is contributing to sustainable development with forward-looking solutions.

The precautionary principle is applied mainly in order to reduce or prevent negative effects on society and the environment. The corporate responsibility strategy is based on this principle. For Swiss Post, sustainability means ensuring an appropriate balance between economic success, environmental action and social responsibility, while taking account of the needs of current and future generations. On this basis, the company continues to develop its long-term and forward-looking corporate responsibility strategy and pick up on new trends at an early stage.

To ensure its future viability, Swiss Post also operates a professional ideas management system for innovation, new business and sustainability. The relevant department provides methods and tools, as well as help and support for ideas and processes. It also brings selected external knowledge and partners into the company.

102-12: External initiatives

Swiss Post has signed agreements with organizations including United Nations Global Compact, act Cleantech Agentur Schweiz, Fair Wear Foundation, the Environmental Monitoring and Measurement System run by the International Post Corporation and RE100. It is an active contributor to the Confederation: exemplary in energy group.

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102-13: Membership of associations

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Strategy

102-14: Statement from senior decision-maker

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Ethics and integrity

102-16: Values, principles, standards, and norms of behavior

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Governance

102-18: Governance structure

The CEO and the six members of Executive Management are elected by the Board of Directors. Each is responsible for the operational management of the unit assigned to them. The CEO represents Executive Management to the Board of Directors. The Board of Directors has a responsibility to the Federal Council to guarantee the uniform management of Swiss Post and its subsidiaries. The holding company represents the entire Group to the owner and is responsible for ensuring that Swiss Post fulfils the universal service obligation. It is entitled to enlist the help of subsidiaries to do so.

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Stakeholder engagement

102-40: List of stakeholder groups

Swiss Post endeavours to take into consideration the concerns of its stakeholder groups. The main stakeholders relevant to Swiss Post are shown below (non-exhaustive list):

  • Federal Council and regulatory authorities
  • Cantonal governments
  • National Parliament
  • Trade unions
  • Regional representatives and municipalities
  • Business associations
  • Consumer protection organizations
  • Competitors (International Post Corporation)
  • Customers / general public
  • Employees

102-41: Collective bargaining agreements

Employees with a collective employment contract are covered by collective agreements without exception. This applies to more than 85 percent of employees. Management employees are instead subject to a management contract.

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102-42: Identifying and selecting stakeholders

The factors used as the basis for identification include management of reputational risks, inclusion of second opinions and external views, increased opportunities for joint political advocacy, corporate and operational interests, and economic and diplomatic conventions.

102-43: Approach to stakeholder engagement

Swiss Post operates in a complex environment of conflicting political and regulatory requirements, social acceptance and economic interests. This can be a tense environment, in which Swiss Post strives to maintain a dialogue in order to help shape opinion-forming and decision-making. To do so, it cultivates relationships with its stakeholders in Switzerland and abroad, and with international organizations within which it advocates both its political and operational interests. Swiss Post’s experts ensure that key representatives from the worlds of politics, economics and society are informed directly of Swiss Post’s position on relevant issues, and maintain an ongoing dialogue with them. Views are exchanged in face-to-face meetings or via institutionalized platforms. In addition, Swiss Post is looking to further anchor and expand communications in the different regions of Switzerland and has set up a dedicated organizational unit that offers the regions in French-speaking Switzerland, German-speaking Switzerland and Ticino direct contacts for media and political issues. As part of the development of the postal network, more than 500 discussions with local municipalities, over 270 public information events and 52 discussions with cantons have been held since 2017.

Some of the ways in which stakeholders are involved include meetings and membership and participation in various organizations, institutions and initiatives. At the same time, the specialized Public & International Affairs department and the Human Resources and Communication units are in regular and intensive discussion with the groups listed under 102-40. This ensures that concerns are brought to the attention of Swiss Post at all times and that opinions and sentiments, particularly among employees and customers, can be gathered regularly and in a standardized procedure. Stakeholders are also involved via a stakeholder board (Salon Politique).

The approach to stakeholders is presented to and approved by the decision-making bodies on an annual basis. The approach itself is confidential and is not published.

102-44: Key topics and concerns raised

The current and future need for the transformation of Swiss Post as a link between the physical and digital worlds remains a key issue in the stakeholder dialogue, as does the customer-oriented ongoing development of the network of access points. In addition, the importance accorded to and role played by Swiss Post in the public service in Switzerland was demonstrated in dialogue with the various groups.

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Reporting practice

102-45: Entities included in the consolidated financial statements

The reporting boundaries for this Sustainability Report extend to Swiss Post Ltd (Post CH Ltd, PostBus Ltd), but do not include PostFinance Ltd. However, most quantitative indicators were collected for Swiss Post Ltd as a whole, i.e. including PostFinance Ltd.

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102-46: Defining report content and topic Boundaries

Ten material topics which Swiss Post is focusing on in the current strategy period were identified during the preparation of the Swiss Post relevance matrix in association with internal and external stakeholders. The result is based on contributions by private and business customers, federal offices, parties, trade unions and NGOs, and members of Executive Management during interviews and focus groups, and applies to Post CH Ltd and PostBus Ltd. The dialogues provided input for the determination of the content of the report and communication, and also for the definition of the target groups (stakeholders) for the report. This Sustainability Report is based on this relevance matrix, which is currently being fully revised. The results will be integrated into the next strategy period and into Swiss Post’s 2019 Sustainability Report.

The aspects covered in the three most important areas are considered essential for this Sustainability Report. The assignment to GRI aspects is listed under 102-47.

The report also sets out positions on environmental, social and governance cases that are considered relevant by external sources.

102-47: List of material topics

Swiss Post topic GRI topics
Economic Performance and company value, value distribution Economic Performance
Employment and working conditions, diversity and demography Market Presence, Employment, Labor/Management Relations, Diversity and Equal Opportunity, Non-discrimination, Freedom of Association and Collective Bargaining, Human Rights Assessment
Working conditions at suppliers Supplier Social Assessment, Child Labor, Forced or Compulsory Labor
Basic and advanced training / promoting young talent Training and Education
Data and information protection Customer Privacy
Compliance with the regulatory framework Compliance
Health promotion and occupational safety Occupational Health and Safety
Indirect economic impact, social contribution and social commitment Indirect economic impact, Local Communities
Climate and energy, air pollutant and noise emissions Energy, Emissions, products and services, ecology as a whole, Supplier Environmental Assessment
Anti-corruption Anti-corruption
Competition practice Anti-competitive Behavior

102-48: Restatements of information

There are no changes compared to the Integrated Annual Report for the prior year.

102-49: Changes in reporting

There are no changes in reporting compared to the prior year.

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Report profile

102-50: Reporting period

The content of this report refers to the financial year 2018 (1 January to 31 December 2018).

102-51: Date of most recent report

The last Integrated Annual Report was published for the financial year 2017 on 8 March 2018.

102-52: Reporting cycle

Annually

102-53: Contact point for questions regarding the report

E-mail: responsibility@swisspost.ch
Tel.: +41 58 338 11 11
Media relations: +41 58 338 13 07

102-54: Claims of reporting in accordance with the GRI Standards

This report was prepared in accordance with the GRI Standards Core option.

102-55: GRI content index

102-56: External assurance

Greenhouse gas performance is audited externally and includes: 305-1, 305-2, 305-3 and their basis, including 302-1, 302-2.

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