Swiss Post’s physical presence in all regions of Switzerland reflects our view of a nationwide universal service. Swiss Post is continuing to expand its network, which currently totals more than 4,800 access points, with innovations such as terminals and business customer points. Swiss Post is investing some 40 million francs in modernizing over 300 self-operated branches. It is also strengthening the quality of its branches with partners through local support from Swiss Post staff, training for partner staff and customer-friendly infrastructure. Since 2021, the network has stabilized at a figure of around 800 self-operated branches.

Swiss Post has opened up its premises and advisory services to major service providers from the health insurance, banking, insurance and healthcare sectors as well as to public authorities, enabling them to maintain their proximity to their customers. By taking this step, Swiss Post is establishing new service centers in all regions of Switzerland with products and services that are relevant to everyday life.