Phishing and other attempts at fraud on the Internet
Tips on dealing with suspicious cases

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The increasing number of attempts at fraud on the Internet deliberately target any carelessness on the part of users in order to gain access to coveted data. Here you will find information on what you and Swiss Post can do about them, and where you can report suspicious cases.

Be wary of scammers on the Internet. It is increasingly common for them to pose as Swiss Post in order to get hold of your data. This might include your credit card details or e-banking access data, for example. Or they try to manipulate computers and smartphones using malware that accesses your devices via links and attachments. Inundated as we are nowadays with e-mails and chat messages, it is not always easy to correctly assess the notifications we receive. We tell you what to look out for if you want to avoid falling for scams.

What is phishing?

“The word phishing is a contraction of the words “Password”, “Harvesting” and “Fishing”. Fraudsters phish in order to gain personal data from Internet users. This may, for example, be account information for e-banking, webmail or social media as well as credit card information. The fraudsters take advantage of their victim’s good faith and helpfulness by sending them e-mails with (often) false sender addresses and company logos.” (from: “What is Phishing?”,, as of October 2022).

Scammers take advantage of the fact that many people are often expecting a parcel and send e-mails that look like delivery notifications from Swiss Post.

How do I spot phishing attempts?
Fake e-mails or fake Swiss Post websites

Are you unsure whether an e-mail you received came from us or from scammers? Find out using our checklist:

Still unsure?
We can clear things up for you!

If in any doubt, always contact Swiss Post’s customer service. We will be happy to clarify whether an e-mail you received really came from us. You can access our customer service from the “Contact” page.

Current attempts at fraud

I received a phishing e-mail. How do I report this?

You can report the suspicious e-mail on the NCSC website. You can simply forward the e-mail to By reporting phishing attempts to the Confederation’s National Cyber Security Centre (NCSC), you help to protect other Internet users. Your report will help to ensure the supposed phishing site can be taken offline faster. This reduces the scammers’ chances of success.

Secure use of the Internet and e-finance

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National Cyber Security Centre (NCSC)

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Report phishing. National Cyber Security Centre (NCSC)

Report phishing e-mails and phishing sites without comment

I fell for a phishing scam. What can I do?

Change password

If you have entered your data on a phishing site, you should change your access or e-mail passwords for Swiss Post services immediately in the Customer Center.

You will need to change login data for other portals such as social networks, auction sites, other payment systems or credit card details directly with each provider.

Security checks

Use the online security check available from the Swiss Internet Security Alliance (SISA) at to make sure your system is not affected by malware.

Block credit cards

Block your credit card if you have already provided your credit card details. Most credit card providers include a phone number on the back of the card that you can call to have your card blocked.

How can I protect myself against phishing?

  • Don’t trust unsolicited e-mails.
  • Compare the sender’s name with the e-mail address and the address that is actually stored. You can do this do by hovering the mouse over the e-mail address, or on tablets and smartphones, by holding your finger / touchscreen pen on the link without pressing. Immediately delete all e-mails known to be phishing attempts.
  • Whenever possible, enter Internet addresses for login areas manually into your Internet browser’s address bar.
  • Use only reputable and secure online payment service providers to shop online, and don’t enter your credit card details unless you completely trust the retailer.
  • Use secure passwords with a combination of upper case and lower case letters, numbers and special characters. Use different passwords and a password manager.

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