Maintaining addresses
Keeping address data up to date at all times

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With customer addresses, donor indexes and member lists that are always up to date, you can be sure that your shipments reach the correct recipient. You decide which Swiss Post address maintenance services you would like to use.

Address maintenance online

With “Address maintenance online”, all movers’ addresses and officially published notifications of death are available for an address comparison.

If you are a regular bulk mailer, you rely on correct and up-to-date customer addresses to avoid expensive returns and tedious research.

However, constantly keeping your address database up to date is no mean feat. Switzerland is on the move: every day people move house, open new businesses, move abroad, or change their names after getting married or divorced. In such situations it is easy to forget to inform your bank or insurance provider of these changes.

You need a partner who knows every letter box and every P.O. Box to keep your addresses up-to-date at all times. Swiss Post’s address data is collected by Swiss Post itself on a daily basis and is unique in terms of quality and quantity.

Address maintenance online

You will find all Swiss Post services for your addresses on a single platform – from updating addresses to checking deliverability and list management. With the “Address maintenance online” online service, you can maintain and manage your addresses easily and efficiently online.

In just a few clicks, you can feed in all or a selection of address data and have it checked for quality in the free address analysis (address databases containing up to 300,000 addresses).

Based on the analysis or enquiry, we will send you a detailed quotation to clean all incorrect addresses, recognize duplicates, check deliverability and provide new addresses after a move. You decide whether you would like to purchase the data at the quoted price. You import the cleaned address data into your database and your addresses will be readily available for the next mailing.

It is also possible to search for individual valid addresses using the “Address maintenance online” service. With an individual address query, the new valid address can often be found using information based on the previous one.

Prices

Address analysis and address management are free via the “Address maintenance online” service.

You will receive a tailored quotation based on the free analysis.

The price for cleaning is broken down as follows:

  • Delivery of new addresses following an official relocation: CHF 1.25 per match
  • For status information “unknown or moved abroad”, “deceased” or “no longer deliverable addresses”, there is a charge of CHF 0.25 per address; for “unidentified addresses”, CHF 0.05
  • Recognition of duplicates: CHF 0.25 for all duplicate and multiple entries of addresses; corrections, standardizations and deliverability checks are free of charge

Prices do not include VAT.

I would like to have my addresses corrected and updated online

Start the online service to check the quality of your addresses (individual addresses and databases of up to 300,000 addresses) and find out how much it would cost to correct and update them.

  • You need a Swiss Post user account to use the “Address maintenance online” online service.
  • Do you already have a user account? Then you can also use it for “Address maintenance online” and start using the online service.
  • If you do not currently have a user account, you can register in just a few clicks and use the “Address maintenance online” service.
  • Business customers need to have a billing relationship with Swiss Post in order to obtain the individual cleaned data. You can apply for a billing relationship under “My Profile”. Private customers can pay for the cleaning of address data with the credit on their user account.
  • A franking licence for the “Address maintenance online” product is also required if it is used for business purposes. To receive a franking licence, please send an e-mail request directly to the Swiss Post customer service at: custcare@swisspost.ch

Address maintenance via web service

“Address maintenance via web service” is aimed at business customers who want to ensure that the status of their physical addresses in Switzerland is always in line with Swiss Post’s standards for quality and updating.

This enables you to:

  • Avoid losing addresses and customers due to a change of address
  • Address letter and parcel consignments correctly, ensuring reliable, on-time delivery
  • Greatly reduce the number of undeliverable items and the resulting uncovered costs
  • Make inaccurate addresses more precise
  • Reliably locate customers, suppliers and private individuals at their premises or home
  • Assign people and organizations to their current public authorities, tariff zones, etc.

The web service can be used around the clock to clean up individual addresses or entire address databases.

Prices

  • One-off activation fee for setting up the web interface: CHF 1,420
  • Delivery of new addresses following an official relocation: CHF 1.25 per match
  • For status information “unknown or moved abroad”, “deceased” or “no longer deliverable addresses”, there is a charge of CHF 0.25 per address; for “unidentified addresses”, CHF 0.05
  • Recognition of duplicates: CHF 0.25 for all duplicate and multiple entries of addresses; corrections, standardizations and deliverability checks are free of charge

Prices do not include VAT.

I want to use the “Address maintenance via web service” service

Do you want to connect your address database to the Swiss Post address systems and have your addresses updated on an ongoing basis? The takeover and incorporation of the cleaned up addresses in your address management system (for example CRM) is also possible thanks to good cooperation with various software providers.

Please contact us for a non-binding consultation or quotation.

More information can also be found in the following instructions:

Address maintenance by customer

Are you forbidden from providing your address data to third parties due to special data protection requirements? Not a problem. This is precisely why Swiss Post has customized the “Address maintenance by customer” offline service as a subscription for you.

You can obtain the matching software from the “Address and geodata” online service’s Download Center. You can then install it on your server or on one of your computers that are disconnected from your company network.

You can obtain the encrypted updates via the “Address and geodata” online service’s Download Center as part of a weekly, biweekly or monthly subscription.

In line with your configured settings, the following changes will be made to your database:

  • New addresses after a move
  • Cleaning of misspelled addresses (street name, building number, postcode, name of town/city)
  • Invalid addresses (new address unknown, moved abroad, deceased, company gone out of business)
  • Official address changes

Prices

The subscription fees for periodical cleaning are calculated based on the number of addresses to be maintained and offered on request.

The price per notification of change costs between CHF 0.35 and CHF 0.90, depending on the size of your address database.

The initial cleaning process costs CHF 190 per hour. This excludes the price per notification of change.

All prices exclude VAT.

I would like to use the “Address maintenance by customer” service

Do you want to use our matching software to have address updates constantly available as downloads via the “Address and geodata” online service?

Please contact us for a non-binding consultation or quotation.

Address maintenance by expert

Our experts will analyse address databases of all sizes on your behalf – depending on what you require.

You transfer your data via upload or e-mail. Within two to three days, you will receive a response in the form of a free address analysis. A Swiss Post expert will consult with you and advise you personally according to your requirements and choices.

Prices

Basic fee: CHF 300 – 500 per order

Depending on the address maintenance service chosen:

  • Delivery of new addresses following an official relocation: CHF 1.25 per match
  • For status information “unknown or moved abroad”, “deceased” or “no longer deliverable addresses”, there is a charge of CHF 0.25 per address; for “unidentified addresses”, CHF 0.05
  • Recognition of duplicates: CHF 0.25 for all duplicate and multiple address entries
  • Corrections or standardizations and deliverability checks are free of charge

Prices do not include VAT.

I would like to use the “Address maintenance by expert” service

With “Address maintenance by expert”, you can transfer your data via upload or e-mail.

You do not need to register for free address analysis with the “Address maintenance by expert” option.

Get in touch with us.

Documents

Do you need some advice?
Address Competence Center

Give us a call

Monday to Friday: 8 a.m. – 12 noon and 1.30 p.m. – 5 p.m.

+41 58 386 67 67
+41 58 386 67 67

Write to us

We are here to help
address-maintenance@swisspost.ch

For hearing impaired persons

For deaf or hearing impaired persons

How to find us

Post CH Ltd
PostMail
Address Competence Center
Sternmatt 6
P.O. Box 2151
6010 Kriens 2