“Notification service” for satisfied customers
Consignment information with optional delivery management

Once people have placed an order, they can hardly wait to get their hands on their parcel. That’s why it’s important to customers to receive precise information about the delivery status and time. Consignment management offers them extra flexibility for this. By using the free “Notification service”, you guarantee an optimum customer experience and heighten your customers’ excitement as they wait for their mail.

Anchor Navigation

The benefits for you

  • You generate greater customer proximity and increase customer satisfaction through transparency, convenience and more flexibility.
  • Help your customers receive their consignment at the first attempt.
  • Your customer service is relieved of additional work.
  • You help to avoid return shipments.
  • You can set status messages and optional free text.
  • The service is available to all recipient addresses (private and business).
  • The individualization options make your brand easier to identify and create customer proximity.

Here’s how it works

  • Set up “Notification service”

    Configure the data transfer according to your needs. Choose which status messages to send, and define optional free text. Send us the data in good time before each parcel handover.

  • Send us the data in good time before each parcel handover

     
  • 1016

    Notification sending

    We send the selected notifications to you and your customers via e-mail. Customers who have activated the “My consignments” service receive the notifications according to their settings.

  • Consignment information and delivery

    Thanks to consignment updates, customers are always aware of where their parcels are and when they will be delivered. If you have activated delivery management options, customers can also control the delivery. “My consignments” customers have access to all delivery management options included in the service.

“Notification service” supplements “My consignments”

For maximum convenience when receiving mail, Swiss Post offers the “My consignments” service for private recipients. We ensure the highest level of security for parcel delivery. As the sender, you simply send us the parcel data, and we take care of everything else. Unfortunately, not all private recipients can benefit from this free service as yet. For this reason, we recommend the additional “Notification service” for you as a sender. This service is also suitable for information on consignments sent to business addresses.

Notification service video

Create even more customer proximity by using our individualization options. In addition to the sender information, we also integrate your logo and/or a link to your site.

“Notification service” with delivery management options

Are you looking to improve customer satisfaction by providing more than just information about consignment status? Activate the delivery management options to enable individual receipt of consignments.

As the sender, you decide which of the following delivery management options should be available to your customers for each consignment:

  • Deposit consignment at domicile address
  • Deliver consignment to desired neighbour
  • Deliver consignment on desired day
  • Forward consignment to another address

Please note that Swiss Post does not verify e-mail addresses and accepts no liability for any malpractice.

Status messages

  • Proof of mailing: this message informs your customers that you have passed their order to us for transport. The consignment may be tracked online using the consignment number.
  • Delivery information: these messages inform your customers when their order will be delivered to them.
  • Collection information: this message informs recipients who receive consignments to a P.O. Box or poste restante that their consignment is ready for collection.
  • Reminder to recipient: this message reminds customers that they have not yet collected their consignment.
  • Handover status to sender: this message provides you with information about the consignment’s status (e.g. delivered, ready for collection, second delivery attempt to be made).
  • Saturday delivery: this message notifies the recipient that a consignment will be delivered on the following Saturday.
  • Exchange/return: this message provides your customers with information about the exchange or return of devices.

For examples of the various notifications for each consignment status, please contact your customer advisor.

Free text

  • As the sender, you are listed in the subject line and within the e-mail according to your data (max. 50 characters).
  • You can send us two free text blocks. These will appear under “Messages from the sender”:
    • FreeText1 = max. 160 characters (including spaces). Example: “Order no. 123456.”
    • FreeText2 = max. 512 characters (including spaces). Example: “Company Ltd would like to thank you for your order and hopes you enjoy the new product.”

Subscriber requirements

As a business customer with a billing relationship, you can activate the “Notification service” via the following channels:

  • DataTransfer
  • Digital Commerce API “Barcode”
  • “Barcode” web service (delivery management options excluded)
  • Activation when using the “Domestic parcel labels” online service: simply enter the parcel recipient’s e-mail address. No billing relationship or interface connection is required for this. The range of functions is restricted, and delivery management options are not available.

In order to be able to use the service, the “Notification service” GTC (PDF, 69.4 KB) must be accepted.

Frequently asked questions

Digital Commerce API
Help and support

We’re happy to help with any questions, problems or interest in our interfaces. Please use our contact form to allow us to advise you as best we can.