In order for the customer to be notified as desired by the sender, the following fields must be completed in DataTransfer or in the Digital Commerce API module “Barcode”:

DataTransfer

Digital Commerce API «Barcode»

• Ideally, Service 1 “Proof of mailing” is selected in DataTransfer in order to give the recipient more time to manage receipt of the consignment. 
• By specifying the handover date (“IncomingDate”) and the product description (“Przl”), it enables Swiss Post to determine the expected delivery date and inform the recipient of this as early as possible. 
• With every consignment notification, the name of the option made available to the recipient must be entered in the “DeliveryInstructions” field.

Available options: 

10 = Deposit consignment

14 = Desired neighbour

18 = Weekday

20 = Forwarding

Further information is available in the technical documentation for DataTransfer or the Digital Commerce API “Barcode”.

Note the tips below:

• All fields relevant for the data transfer must be completed.
• Delete irrelevant fields instead of leaving them empty in the file.
• Complete the name of the recipient correctly. In field “Name 1” complete first name and last name OR last name and add an additional field “First Name” for first name.
• Use the current version of DataTransfer and the Digital Commerce API “Barcode”.
• Avoid errors in the text or when using characters, e.g. Field: Notification Type: incorrect spelling = Email, correct spelling = EMAIL; < character missing.

If Swiss Post identifies the recipient as a registered user of the “My consignments” online service, this customer will not receive a notification with a delivery management option. Instead they will continue to receive notifications via “My consignments” and can choose from all options via their login. However, if recipients are using different e-mail addresses, it may be the case that they receive duplicate notifications.

It is the responsibility of the sender to ensure the e-mail address of the recipient is correct. Swiss Post does not check the e-mail address.

Without a login, not all delivery management options from the “My consignments” online service will be available for security reasons. Chargeable services such as delivery to an upper floor are not available. 

Swiss Post may also completely or partially exclude certain consignment types from this offer (e.g. the delivery of court or debt collection documents, Dispoboxes, Disposet Cold, dangerous goods and consignments subject to a charge). In this case, the notification with delivery management option is not available.