Consignment information for your customers
Choose the right solution for you
After ordering, your customers want to be kept informed of the consignment status and have the option of controlling how they receive it. We have a range of solutions for guiding your customers using electronic status messages.
We inform your customers for you
You send us your customer’s e-mail address
With the “Notification service”, we inform your customers of their consignment’s status via e-mail.
- Set status messages
- Sender integration according to your specifications
- Free text supported
- Delivery management options (optional)
- Your logo and link (optional)
Your customers use “My consignments”
More than 2.3 million private and shopping-savvy individuals already use this solution. Make your customers aware of this useful service, too.
- Your consignment data for an optimum customer experience
- No effort involved for you
- Consignment updates via e-mail, push (Post-App) or SMS
- Improved delivery experience
- Your logo and link (optional)
Rich Content Section
Notification service video
You inform your customers
Integrated into your communication
The consignment tracking is suitable both for beginners in digital commerce and for established companies with large or very large consignment volumes. You decide whether you want to track consignments, use URLs or integrate consignment tracking as a web service into your IT systems.
Link for the status query
The free service works by linking a fixed URL to the individual tracking number. This link takes you and your customers to Swiss Post's Track & Trace system. The link can be integrated into your website, your IT system, as well as in your e-mails and SMS. This means you can query the status of parcels, express items, letters and international consignments online.
Link format
www.post.ch/swisspost-tracking?formattedParcelCodes= Replace www.post.ch/swisspost-tracking?formattedParcelCodes=99.34.123456.12345678 This link allows you to provide the query field:Inserting the consignment barcode:
Example:
Consignment type Consignment barcode Parcels, Swiss-Express “Moon”, SameDay afternoon, SameDay evening 99.12.123456.12345678 International consignments AB123456789CH Letters 98.34.123456.12345678 Alternative
Track consignments in your own environment
Instead of using the “Track consignments” web service, we recommend our “Track consignments” API. In future, we will be investing increasingly in API technology and connecting more and more Swiss Post services to this programming interface. The API interface provides you with the same functions as the “Track consignments” web service. The “Track consignments” web service will be discontinued over the next few months and will subsequently no longer be available.
Consignment tracking can also be integrated into your IT system and website via a web service. Your customer therefore does not need to leave your website to receive the latest information.
Technical requirements
A system with a web service interface, based on SOAP.
With the “Track consignments” web service, you can obtain data on the following types of consignment in a machine-readable format (XML).
- Parcels
- Letters with barcode
- International consignments
- Pallets
- Letter ID
You also have the option of calling up signatures, consignment pictures and master data.
The postal parcel picture or, for registered consignments, the signature are only visible for consignments that have been sent with the corresponding franking licence.