Encrypt confidential e-mails
Help and services
Often, it is the small details or the special features of the different operating systems and e-mail programs that prevent IncaMail from working smoothly. The following online support addresses the most frequent causes in everyday practice. More comprehensive operating instructions, brochures and technical documentation are available for download under “Downloads”.
Online help for IncaMail
Answers to the most common support questions
You can read your IncaMail message by clicking on the “Read” button in the e-mail sent to your e-mail inbox and following the instructions on the screen.
Copy the link to the “Read” button into your browser and open it there. Depending on the device, you can copy the link by means of a right-click or by pressing and holding the “Read” button.
To read a message on a mobile phone or tablet, click on the “Read” button in the e-mail sent to your e-mail inbox and follow the instructions on the screen.
- When you log in, you must enter the correct e-mail address.
- The login must match the registered login details. The respective login method of post.ch, SuisseID, SwissID, ZUGLOGIN or Login Geneva applies.
- A new personal password can be set by following the instructions under “Forgotten password”. The new password is either sent to you as an SMS code, or you can enter it directly if you answer the security question correctly.
If you are still unable to log in, the customer service department will be happy to help.
If you want to use a new e-mail address for IncaMail, you can open a new IncaMail account and complete the standard registration process. You can keep the account with your old address if you want to continue to access your IncaMail messages. If this is not necessary, you can definitively delete the account in the settings. IncaMail messages cannot be forwarded to other e-mail addresses. To receive IncaMail messages at the new e-mail address, the sender must be notified accordingly.
Factsheets, instructions and documentation on IncaMail available for download.
Requirements and compatibility
Requirements for sending and receiving IncaMail messages.
Questions about IncaMail?
We will be happy to help.
Give us a call
Switzerland & international
+41 848 000 414
CHF 0.08/min. from landline phones within Switzerland
0951 6029 79 98
Post CH Communication Ltd