Support packages
Overview of the support packages "Self-Service" and "Care"

As a business customer of IncaMail you benefit from our support offer. You have the choice between the free support package "Self-Service" and the more extensive support package "Care", which has to be paid for.

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Self Service
(free of charge)

Service level agreement

SLA "Self-Service"

Purchase agreement

  • Online purchase agreement

Support / advice

  • Online help
  • Online documentation
  • Telephone help (has to be paid for)

Marketing support (with electronic pay slip delivery)

Card template (PDF) for collecting the private e-mail addresses of the employees.

On request you can have the addresses recorded electronically by us (for a fee).

Special conditions for SwissSign Certificate (with MGI – integration in the e-mail infrastructure)

One-off discount of 20% on SwissSign SSL Certificate

SLA Care
(has to be paid for)

Service level agreement

SLA "Care"

Purchase agreement

  • Written purchase agreement
  • Online purchase agreement

Support / advice

  • Online help
  • Telephone help
  • Online documentation
  • Active connection monitoring
  • Introductory workshop (organisational issues, by telephone, 1 hour)

Marketing support (with electronic pay slip delivery)

Card template (individually adjustable print template) for collecting the private e-mail addresses of the employees.

On request you can have the addresses recorded electronically by us (for a fee).

Special conditions for SwissSign Certificate (with MGI – integration in the e-mail infrastructure)

One-off discount of 50% on SwissSign SSL Certificate

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