Your IncaMail massage is sent to your mailbox as an encrypted attachment (IncaMail.html) to the relevant e-mail. To read the message, open the “IncaMail.html” attachment and follow the instructions.

For laptops and PCs

Save the encrypted “IncaMail.html” attachment on your system and then open it.

For mobile phones/tablets

See the following question: “How can I read an IncaMail message on my mobile phone or tablet?”

In order to be able to read a message on a mobile phone or tablet, you first need to install the IncaMail app.

Apps for iOS and Android

Click here to download.

1. Registration requires you to enter the correct e-mail address.

2. Registration must match the registered login. The relevant post.ch, SuisseID, SwissID, ZUGLOGIN or Login Geneva login methods apply.

3.  The instructions under “Forgotten password” lead to the renewal of the personal password. The new password is either sent to you as an SMS code, or you can enter it directly if you answer the security question correctly.

If you are still unable to register, the customer service department will be happy to help.

In your personal IncaMail account, you can enter the new e-mail address under settings in the “e-mail addresses” section. As soon as you have added the new address, an e-mail is automatically sent to this address with the activation code. By entering this activation code in the settings, registration of the new e-mail address is complete. You can now use the usual password to open all IncaMail messages to the previous and new e-mail addresses. A registered e-mail address and the password is sufficient to register for IncaMail. If you wish, you can also open a new IncaMail account using the new e-mail address.

IncaMail messages cannot be forwarded to other e-mail addresses. To receive IncaMail messages at the new e-mail address, the sender must be notified accordingly.