DDP customs clearance solution for consignments to the EU
Automated, legally compliant and cost-effective customs clearance

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The DDP (Delivered Duty Paid) customs clearance solution from Swiss Post allows you to considerably enhance the shopping experience for your customers abroad. Any import tax and customs duties in the country of destination will be charged to the Swiss consignor and not upon delivery to the recipient of the goods. 

  • A positive shopping experience for your customers without any unexpected costs
  • Legally compliant
  • Automated data transfer to customs clearance partners 
  • Cost-effective: attractive prices for shipping and customs clearance 
  • For small goods of up to 2 kg sent to the EU 

Who is this service for? Preconditions

“DDP customs clearance solution ” is a service for business customers who maintain a billing relationship with Swiss Post.

  • You must have completed the necessary registrations in Germany (tax ID and EORI number).
  • All data relevant to the consignment and customs clearance must be transferred in a prescribed format.
  • Electronic import customs clearance in Germany can only be used in combination with the distance selling offer of Swiss Post.
  • The DDP customs clearance solution can only be used for an annual dispatch volume of at least 1,000 items. As a transitional period, a minimum quantity of 500 items is assumed for the first year of dispatch.

Important information

  • For Germany: day of posting + 3-4 working days
  • For Europe: day of posting + 4-5 working days

The DDP customs clearance solution is available for all EU Member States.

Franking: based on the consignment data uploaded to our system, a label detailing the sender and recipient address as well as the postage paid impression is generated. The label must be attached to the consignment by the sender.

DDP consignments can be submitted to any acceptance point or handed over during an existing collection. 

Prohibited goods include coffee, tobacco, alcohol, medicines and dangerous goods.


For even simpler integration: the DDP customs clearance solution is now also available in the PepperShop shop software.

Our international customer service team will be glad to advise you.

Give us a call

00 800 888 777 00 (from abroad)

CHF 0.08/min. from landline phones within Switzerland
Monday to Friday 8 a.m. – 6 p.m.

Write to us

Send your query directly to our specialists online.

How to find us

Post CH Ltd
Asendia Switzerland
Customer Service International
Wankdorfallee 4
3030 Berne, Switzerland

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