Would you like us to collect export parcels from your premises? The pick-up service from Swiss Post GLS offers you a variety of options for the collection of your parcels, be it a one-off or on a regular basis:

• individual or standardized collections
• export on the same day as collection if required
• preparation of parcels ready for shipment loose, on pallets or in Swiss Post roll boxes
• collection of up to five parcels per day by our mail carriers on their delivery round at particularly advantageous conditions
• Kickbag, the reusable and sustainable packaging solution

Your customer advisor will be happy to advise you to help you to find the optimal solution for your parcels and your needs.

Additional insurance

You can insure your parcel against all risks. For watches and jewellery, the offer is valid up to a maximum amount of EUR 5,000.00 – without any excess. The insurance provided by our partner, Basler Versicherung, covers all risks from door to door. You can find more details in the insurance conditions presented below.

You can also insure customs duty and foreign VAT, thereby also benefiting from full cover for this loss risk.

You can apply for the additional insurance very easily:

1. Download the Excel file below and complete the required fields. At the end of the spreadsheet, you can see exactly how much the additional insurance will cost.
2. Send the duly completed Excel file to infogls@swisspost.ch.    
3. You will receive immediate confirmation of your insurance cover from our Customer Service.

You do not need to label the parcel itself or the commercial invoice in any special way.

Important: Basler Versicherung can only grant insurance cover if you have informed us of the parcel to be insured in advance using the Excel file and you have received confirmation from Swiss Post GLS either by e-mail or fax. We only guarantee up to the amount of proven damage and no higher than the value of the content indicated on the customs documents.

Conditions of the additional insurance

• Insurance premium for all goods apart from watches and jewellery: 1%
• Insurance premium for watches and jewellery: 2%
• Surcharge for easily breakable goods (e.g. glass and china): 0.7%
• Insurance premium for customs duty and VAT: 0.7%
• Minimum premium: CHF 18.00

Because the first CHF 500.00 already offer protection against loss and damage (see details in the “Postal Services” General Terms and Conditions), you pay a premium only on the amount over CHF 500.00.

Sample calculation

• A parcel with a value of CHF 1,500.00 containing medical screws: CHF 1,500.00 - CHF 500.00 = CHF 1,000.00; relevant amount x 1% = CHF 10.00; because this is smaller than the minimum premium of CHF 18.00, we charge CHF 18.00.
• A parcel containing watches worth CHF 5,000.00. Customs and VAT worth CHF 500.00 are also insured: CHF 5,500.00 - CHF 500.00 = (5,000.00 x 2%) + (500.00 x 0.7%) = CHF 103.50 premium. 

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Do you want to have a parcel collected in a European country and delivered to Switzerland or another country? With our Pick&Return / Pick&Ship Service, we can provide you with a standardized collection service abroad.

You can easily make use of the Pick & Return/Pick & Ship Service:

1. Download the Excel file below and complete the required fields.
2. Send the completed form and your commercial invoice to infogls@swisspost.ch.
3. You will receive an immediate order confirmation from our Customer Service.

With the ShopReturnService from Swiss Post GLS, you can offer your European customers a simple, convenient and free returns solution.

Returns from 22 EU countries (currently) can be posted in one of 17,000 GLS ParcelShops and sent back across borders to Germany.

For you, handling the returns is simple and we can offer the following attractive conditions:

• ShopReturnService (service fee): CHF 2.00/parcel
• Parcel post with ShopReturnService: on request, depending on sender country, recipient country and weight 

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