GLS value-added services
Overview of all GLS value-added services

Anchor Navigation

Flex delivery service

Do you want to offer your customers alternative delivery options?

Even while in transport to the country of destination, recipients can, for example, select:

  • a specific delivery day,
  • delivery to an alternative address,
  • a GLS parcel shop or
  • collection from a depot.

It is also possible to issue a storage authorization.

Currently the FlexDelivery Service can be offered from Switzerland to Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, the Slovak Republic, Slovenia, Spain and the United Kingdom.

Pick-up service

Would you like us to collect export parcels from your premises? The pick-up service from Swiss Post GLS offers you a variety of options for the collection of your parcels, be it a one-off or on a regular basis:

  • individual or standardized collections
  • export on the same day as collection if required
  • preparation of parcels ready for shipment loose, on pallets or in Swiss Post roll boxes
  • collection of up to five parcels per day by our mail carriers on their delivery round at particularly advantageous conditions

Your customer advisor will be happy to advise you to help you to find the optimal solution for your parcels and your needs.

StatusMailer Service

AddOnInsurance / additional insurance

Additional insurance

You can insure your parcel against all risks. For watches and jewellery, the offer is valid up to a maximum amount of EUR 5,000.00 – without any excess. The insurance provided by our partner, Basler Versicherung, covers all risks from door to door. You can find more details in the insurance conditions presented below.

You can also insure customs duty and foreign VAT, thereby also benefiting from full cover for this loss risk.

You can apply for the additional insurance very easily:

  1. Download the Excel file below and complete the required fields. At the end of the spreadsheet, you can see exactly how much the additional insurance will cost.
  2. Send the duly completed Excel file to infogls@swisspost.ch. Alternatively, you can also print the file and fax it to +41 58 667 62 14.
  3. You will receive immediate confirmation of your insurance cover from our Customer Service.

You do not need to label the parcel itself or the commercial invoice in any special way.

Important: Basler Versicherung can only grant insurance cover if you have informed us of the parcel to be insured in advance using the Excel file and you have received confirmation from Swiss Post GLS either by e-mail or fax. We only guarantee up to the amount of proven damage and no higher than the value of the content indicated on the customs documents.

Conditions of the additional insurance

  • Insurance premium for all goods apart from watches and jewellery: 1%
  • Insurance premium for watches and jewellery: 2%
  • Surcharge for easily breakable goods (e.g. glass and china): 0.7%
  • Insurance premium for customs duty and VAT: 0.7%
  • Minimum premium: CHF 18.00

Because the first EUR 750.00 already offer protection against loss and damage (see details in the “Postal Services” General Terms and Conditions), you pay a premium only on the amount over EUR 750.00.

Sample calculation

  • A parcel with a value of EUR 1,500.00 containing medical screws: EUR 1,500.00 – EUR 750.00 = EUR 750.00; relevant amount x 1% = 7.5; because this is smaller than the minimum premium of CHF 18.00, we charge CHF 18.00.
  • A parcel containing watches worth CHF 5,000.00. Customs and VAT worth CHF 500.00 are also insured: CHF 5,500.00 – EUR 750.00 = (4,750.00 x 2%) + (500.00 x 0.7%) = CHF 98.50 premium (example assuming an exchange rate of 1:1).

Documents

Proof Service

Do you need proof of delivery with a copy of the recipient's signature?
With our Proof Service, you can request provision of proof of delivery.


Proof of delivery with copy of recipient’s signature

per confirmed parcel

CHF 30.00

Pick&Return Service / Pick&Ship Service

Do you want to have a parcel collected in a European country and delivered to Switzerland or another country? With our Pick&Ship Service, we can provide you with a standardized collection service abroad.

Pick&Return Service
Collection in a European country and return to Switzerland

per consignment plus costs for parcel and custom clearance

CHF 30.00

Pick&Ship Service
Collection in a European country and transport to a third country

per consignment plus costs for parcel and custom clearance

CHF 30.00

Express shipping to Germany

Do your goods need to be delivered to Germany at a specific time the next morning?

With Express Parcel, Swiss Post GLS offers you an optimum solution with a precisely defined delivery time for particularly urgent parcels.

Overview

The service is available for any Euro Business Parcel sent to Germany (except the islands).

We generally deliver express parcels Monday to Friday by 12 noon on the following day from the Swiss border anywhere in Germany.

Your advantages

  • A single contact partner
  • High-quality and time-specific delivery
  • Free second attempted delivery the next working day if the recipient is unavailable
  • Money-back guarantee in the event of unsuccessful delivery by the agreed time: Invoicing based exclusively on the actual delivery time

Express supplement in CHF[1]

by 8 a.m. by 9 a.m. by 10 a.m. by 12 noon
Up to 5 kg 60.00 50.00 45.00 35.00
Up to 10 kg 65.00 55.00 50.00 40.00
Up to 20 kg 75.00 65.00 55.00 45.00
Up to 30 kg 85.00 70.00 65.00 55.00
Up to 40 kg 95.00 80.00 75.00 65.00

 

by Saturday 10 a.m. by Saturday 12 noon
Up to 5 kg 55.00 50.00
Up to 10 kg 60.00 55.00
Up to 20 kg 70.00 65.00
Up to 30 kg 75.00 70.00
Up to 40 kg 85.00 80.00

1  excluding shipping, customs clearance or collection costs

Guaranteed 24 Service

Do your business parcels need to reach their recipients outside Switzerland within one day?

The Guaranteed 24 Service guarantees delivery of your important goods consignments to recipients by 5 p.m. the next working day.

Overview

The service is available for any Euro Business Parcel sent to Germany (except the islands).

We deliver a Guaranteed 24 parcel Monday to Friday by 5 p.m. the following day from the Swiss border anywhere in Germany.

Your advantages

  • Guaranteed delivery
  • Direct telephone contact if the recipient cannot be found
  • Money-back guarantee in the event of unsuccessful delivery by the agreed time: Invoicing based exclusively on the actual delivery time
Service Price
Guaranteed 24 Service CHF 25.00 excluding shipping, customs clearance or collection costs

Guaranteed 24 Service

excluding shipping, customs clearance or collection costs

CHF 25.00

Transit Service

So you want your parcels to be delivered duty unpaid in transit?
With our Transit Service, we deliver your parcels duty unpaid under customs control.

Documents

Contact

Give us a call

CHF 0.08/min. from landline phones within Switzerland
Monday till Friday: 8am - 5.30pm

+41 848 85 86 86

+41 848 85 86 86

For hearing impaired persons

For deaf or hearing impaired persons

Our address

Post CH Ltd
PostLogistics
Customer Service
Post Passage 11
4002 Basel