The “Receive consignments” online service is intended for business customers with a billing relationship, who regularly receive valuable consignments or large quantities of consignments with barcodes. This includes letters, parcels and courier consignments.

With the “Receive consignments” basic service, you receive all key consignment data electronically.

You can use the basic service for parcels only, for letters with barcodes only or for both types of consignment.

For parcels and letters, you will generally receive the following information:

• Consignment number
• Basic service/value-added service
• COD amount/amount of postage
• Domestic/international
• Returns and reasons
• Business customer sender address
• Place of posting (branch for private customers)
• Delivery date
• Consignment pictures
• Dimensions and weight (only for parcels, not for letters)
• Date of posting (only for letters, for parcels in some cases)

Useful to know:

• No information is provided for courier and third-party consignments; you can enter and complete this data if required.
• If the consignment cannot be handed over to the recipient immediately, the relevant person will be notified.

“Receive consignments – basic services” factsheet (PDF, 143.9 KB)

The “Mobile” option is also available in addition to the “Receive consignments” basic service. With “Mobile”, your in-house post office takes you one step further towards becoming a paperless organization: from receiving consignments to tracking and archiving – everything is done electronically. The main feature of “Mobile” is the electronic signature registration. This allows your employees to sign for your consignment on a smartphone once they have received it.

Useful to know: with “Mobile”, the consignment data from the “Receive consignments” online service is synchronized with your smartphone. You can modify or add data via the app: the changes are automatically transferred to the “Receive consignments” online service.

“Mobile option” factsheet (PDF, 59.7 KB)