ThermoCare Ambient
The passive, temperature controlled shipping solution within the 15°C to 25°C range

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With ThermoCare Ambient, you can send medicines maintained at an ambient temperature range of between 15°C and 25°C. The ThermoCare Box is GDP certified and is transported in the mass market parcel and express channel, reaching recipients throughout Switzerland on the following day, usually by 10 a.m., or by no later than 9 a.m. as an express item.

  • GDP-compliant transport of medicines using the parcel channel
  • Economic and environmentally-friendly shipping solution in the temperature range 15°C to 25°C
  • Early, regulated delivery throughout Switzerland, even on Saturdays or Mondays
  • Ready-to-use delivery – no storage of the containers
  • Low qualification and re-qualification effort
  • Simple, robust, reliable and designed for extreme temperatures solution with few distribution risks

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Video: Thermocare

Here’s how it works


Request the required number of ThermoCare Boxes using the «Order Dispoboxes» online service. Orders received by 11 a.m. are delivered to your chosen location the next day. 

The minimum order quantity is 16 boxes.


The ThermoCare Boxes are delivered free of charge at the preset temperature range and can be used immediately.


You send us the shipment data electronically, e.g. via DataTransfer, WebService Barcode or the «Domestic parcel labels» online service.

We collect the filled boxes from you, or you can deliver them yourself to one of our logistics centers. If required, the consignment can be secured using seals. The consignments are transported using Swiss Post’s standard parcel service.

The available shipping methods are:

  • SameDay afternoon: same-day delivery by 5 p.m on main Swiss business routes
  • Swiss-Express «Moon»: delivery on the next day by 9 a.m. throughout Switzerland, including Saturdays
  • PostPac Priority: delivery on the following day throughout Switzerland; Saturday delivery also possible


Our mail carrier brings the filled ThermoCare Box to the recipient who empties it and immediately hands it back to the mail carrier. We then clean the ThermoCare Boxes and prepare them for the next order.

Detailed information about ThermoCare Ambient and the ThermoCare box will be provided upon filling in the form:


The ThermoCare Box


  • External dimensions in mm: 598 x 398 x 341
  • Internal dimensions top in mm: 442 x 252 (396 x 252 in the area of the fixing edge)
  • Internal dimensions bottom in mm: 442 x 252
  • Usable volume in litres: 20.0
  • Usable height in mm: 182 (162 below the fixing edge)
  • Empty weight without PCM in kg: 5.4
  • Empty weight incl. PCM in kg: 10.0 (outer shell: 2.7 kg)

The ThermoCare Ambient passive temperature-controlled shipping solution enables you to transport your medicines to your recipients in a GDP compliant manner.

The ThermoCare Box is a passive temperature-controlled solution and is fully qualified. Swiss Post has been certified by DQS, an external independent body, which enables the GDP-compliant transport of medicines.

Benefits of the ThermoCare Box

  • Good value for money
  • Eco-friendly, secure and sustainable
  • Use of synergies in distribution with other ranges

Detailed information about ThermoCare Ambient and the ThermoCare Box will be provided upon filling in the form:


Who is this service for and preconditions

The ThermoCare Box is suitable for legally-compliant shipping of human or veterinary medicines in accordance with GDP guidelines.

What you need:

  • A billing relationship with Swiss Post and a valid franking licence for parcel post and express delivery
  • A login for and registration for the “Order Dispobox” online service
  • An individual conditions form from Swiss Post
  • A Quality Agreement signed by both parties

You need to consider the following:

  • Minimum order quantity: 16 units (=1 wheeled container) Delivery is free of charge.
  • ThermoCare Boxes should be sent quickly so that they can return to the pool within ten days.
  • ThermoCare Boxes are the property of Post CH Ltd and may not be shipped with any other company.
  • After placing the goods in the box, thoroughly pad out any gaps. We do not accept liability for any damage caused as a result of insufficient padding.
  • No labels, adhesive tape or other markings may be used on ThermoCare Boxes outside the label supports.
  • Electronic transfer of the consignment data via DataTransfer, the Barcode web service or the “Domestic parcel labels” online service is compulsory.
  • Consignments cannot be addressed to P.O. Boxes, My Post 24 or poste restante.
  • Recipient services are not permitted (forwarding, selective redirection etc.)

Please contact your customer advisor for more information.

Detailed information about ThermoCare Ambient and the ThermoCare box will be provided upon filling in the form:



For the “ThermoCare Ambient” value-added service, a charge of CHF 17.00 excluding VAT is applied.

The following services are not included in the price for the “ThermoCare Ambient” value-added service:

  • Price for basic service used (PostPac PRIORITY, Swiss-Express “Moon” or SameDay afternoon)
  • Price for other value-added services or delivery instructions
  • Price for collections, either regular or upon request

For an annual volume of 2,000 consignments or more we offer reduced contract prices that are categorized according to volume. Your customer advisor will be happy to make you an individual offer.


Dispobag. Sealable inner packaging in two different sizes.


Swiss Post has developed the Dispobag especially for the Dispobox. This sealable inner packaging in two different sizes offers your goods additional protection.

Minimum order quantity: 100 units per size.

You can order Dispobags via the «Order Dispobox» online service

Conditions can be found at Dispobox prices



You can make the contents of your Dispoboxes and ThermoCare Boxes even more secure with pull-tight seals.

Minimum order quantity: 1,000 units per type.

You can order pull-tight from the “Order Dispobox” online service.

Conditions can be found at Dispobox prices.

Sealing labels

Sealing labels

You can make the contents of your Dispoboxes and ThermoCare Boxes even more secure with sealing labels.

Minimum order quantity: 2,000 units per type.

You can order sealing labels from the “Order Dispobox” online service.

Conditions can be found at Dispobox prices.