A digital solution for a stress-free move

Fitting your entire life into boxes can be challenging, as can starting out in a new home, which often involves a lot of stress and effort of its own. Fortunately, the eMoving platform by BillingOnline – the Swiss Post electronic payment solution – can make the transition that little bit easier.

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eMoving is a digital platform for providing digital notification of your move. Residents have the option of de-registering with their old municipality and registering with the next one at their new place of residence in one step when moving house. The associated fees can also be settled directly online thanks to BillingOnline – the full-service payment solution from Swiss Post. BillingOnline handles the transactions, assigns the incoming payments to the municipalities and transfers the total amount to them every month together with a detailed invoice.

Manuela Kleeb, Deputy Managing Director of eOperations Switzerland, explains in an interview why BillingOnline is being deployed on the eMoving platform.

What benefits do you believe BillingOnline provides?

The customer has a single contact for the entire online payment process. BillingOnline also takes charge of performing all the tasks: starting from the technical interfaces through to handling data and cash flows, and monthly transfer of income. BillingOnline supports all leading payment methods as standard, such as VISA, Mastercard, American Express, PostFinance Card, e-finance and Twint.

Why did you decide to go with Swiss Post’s BillingOnline?

BillingOnline is the only provider to offer the ability to sort fees. Swiss residents pay their fees to the municipality when moving home. But foreigners moving within Switzerland pay their fees to the municipality and the respective canton’s migration office. This is where BillingOnline offers a decisive advantage by taking charge of the various payments to the corresponding accounts.

Who uses the platform?

eMoving is already in use in 17 cantons and their municipalities. Every day, around 300 residents use the platform to report their move. The plan is for it to be used across the board in all cantons by the end of 2021, excluding Geneva, where the majority of relocations are between France and Switzerland. eMoving is only available for moves within Switzerland for the time being.

BillingOnline is Swiss Post’s secure and reliable electronic payment solution. In this way, eMoving offers residents a simple and customer-friendly way of paying fees online. It’s very popular and in widespread use. BillingOnline also offers a single point of contact to take care of the entire payment process, which considerably reduces the administrative effort.

eOperations is an independent organization that facilitates joint digital government services such as eMoving on behalf of the Confederation, cantons and municipalities.

Do you have any questions about BillingOnline, the clever e-payment service from Swiss Post?
We would be happy to help.

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+41 (0)848 45 66 78

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