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Support packages

Overview of the support packages "Self-Service" and "Care"

As a business customer of IncaMail you benefit from our support offer. You have the choice between the free support package "Self-Service" and the more extensive support package "Care", which has to be paid for.

Support package Self-Service (free of charge) Care (has to be paid for)
Service level agreement

SLA "Self-Service"

SLA "Care"
Purchase agreement - Online purchase agreement - Written purchase agreement
- Online purchase agreement
Support / advice - Online help
- Online documentation
- Telephone help (has to be paid for)
- Online help
- Telephone help
- Online documentation
- Active connection monitoring
- Introductory workshop (organisational issues, by telephone, 1 hour)
Marketing support
(with electronic pay slip delivery)
Card template (PDF) for collecting the private e-mail addresses of the employees.
On request you can have the addresses recorded electronically by us (for a fee).
Card template (individually adjustable print template) for collecting the private e-mail addresses of the employees.
On request you can have the addresses recorded electronically by us (for a fee).
Special conditions for SwissSign Certificate
(with MGI – integration in the e-mail infrastructure)
One-off discount of 20% on SwissSign SSL Certificate One-off discount of 50% on SwissSign SSL Certificate