Summary of enquiries
Summary of your submitted claims

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The “Summary of enquiries” online service gives you an overview of your ongoing and completed enquiries and claims at all times. As a business customer, you can check the status of your claims, upload documents or request that a claim be closed.

Closed claims are archived for several months.

The following functions are available:

  • Filter claims by category
  • Upload documents required for clarifications
  • Export claims to Excel and download them as PDF files
  • Record enquiries for domestic and international consignments
  • Request that a claim be closed as soon as the lost item has reappeared or the matter has been settled by another means

Here’s how it works

If a consignment goes missing or you wish to register a claim, you should notify your usual Swiss Post contact.

As soon as the claim has been recorded by the relevant entity at Swiss Post, it is displayed in the online service.

You can also submit documents required for clarifications online. These documents are then immediately available to us so we can process the claim.

You can filter the claims and monitor their status online at any time:

  • Process initiated (claim opened)
  • In progress with Customer Service
  • Awaiting confirmation from the relevant entity at Swiss Post
  • Process closed (claim closed)

Once a claim is closed, the customer service department informs you of the result.

Who is this service for and preconditions

The “Summary of enquiries” online service is intended for business customers who wish to be kept informed at all times about claims they have submitted.

Registration

To use the “Summary of enquiries ” online service, you need to register for the online service and have a business customer login.

Once you have successfully registered, you will receive a message in the Customer Center. From this point on, the online service is available to you.

Technical requirements

  • Common Internet browser
  • PDF reader (e.g. Adobe Reader)
  • To print PDF documents generated from Excel files, you require a printer

Prices

Use of the “Summary of enquiries” online service is free.

Documents

Contact us
We are here to help

Do you have any questions concerning the online service?

Please contact your personal advisor or:

Business Support
+41 (0)58 667 07 27

Do you have any questions concerning the status of a claim?

Please contact your personal advisor or:

Customer Service

+41 848 8888 888

+41 848 8888 888

For the deaf

For the deaf or hard of hearing