WebStamp
Design and print personalized stamps yourself

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With WebStamp, you can design personalized stamps online using your own ideas. The sky’s the limit when it comes to designing stamps. You can use company logos, photos or text messages.

Service and features

The following functions for franking domestic and international letter mail are available in the “WebStamp” online service:

Domestic

  • A Mail
  • B Mail
  • Registered (R)[1]
  • A Mail Plus [1]
  • Dispomail (for business customers with a billing relationship) [1]

Value-added services for Registered mail

  • Return receipt (for business customers with a billing relationship)
  • Personal delivery (for business customers with a billing relationship)
  • Electronic cash on delivery (for business customers with a billing relationship) [1]

Surcharges

  • Consignment thickness between 2 cm and 5 cm
  • Pro Juventute
  • “pro clima” surcharge

International

  • Documents
  • Small goods

Value-added services

  • Registered
  • Personal delivery (for business customers with a billing relationship)
  • Return receipt (for business customers with a billing relationship)

Surcharges

  • “pro clima” surcharge

Additional options

  • Design personalized stamps with your own picture, or a motif chosen from the picture database
  • WebStamp with video: send personalized video messages
  • WebStamp for mailshots: frank mailshots for mailing with window envelopes
  • Create, import and save recipient addresses
  • Print preview
  • Printouts on labels, envelopes, letters with window envelopes and thermolabels
  • User-defined formats for labels and envelopes
  • Overview of orders
  • Create favourites
  • Track and trace
  • WebStamp printing service: leave the printing of your WebStamps to Swiss Post
  • WebStamp “printing and shipping service” for individual letters and mailshots: enjoy the convenience of having individual letters and mailshots printed, packed and shipped to your recipients by Swiss Post

Payment options

  • Advance payment: top up your customer account with credit using a credit or debit card or a Swiss Post gift voucher.
  • Invoice: business customers with a billing relationship also have the convenient option of creating WebStamp postage paid impressions and paying via monthly invoice. All transactions will be listed in detail.

1  With barcode as appropriate for electronic track and trace

Who is this service for?

WebStamp is the ideal franking solution for private individuals as well as small and medium-sized enterprises (SMEs). The personalized stamps are suitable for volumes of up to 50 consignments per day and can be used for almost all letter mail and promotional mailings.

Costs

The “WebStamp” online service is free of charge.

With the “WebStamp” online service, you can also request paid services. The prices for these services can be found under Domestic letter prices and Domestic parcel prices.

Preconditions

To use the “WebStamp” online service, you must log in and register for the online service.

Instructions

FAQs

Key information:
  • WebStamps that have already been created may still be used in 2024, provided the shortfall in value is covered by franking with a stamp or at the counter (a branch or a branch with partner). Supplementary stamps worth 5, 10 and 20 centimes are available at www.postshop.ch and in the branches.
  • Swiss Post cannot provide franking with the new prices before 2024 for legal and technical reasons. For WebStamp, the prices are always tied to the currently valid products (e.g. A Mail standard letter up to 100 grams).
  • With this in mind, we recommend postponing larger WebStamp orders (e. g. WebStamp as a gift) until 2024 if possible.
  • If a customer still uses WebStamps in 2024 with insufficient franking (e.g. CHF 1.10 for an A Mail letter), the difference in price will be charged to the sender indicated on the envelope. If the sender is not indicated on the envelope, the recipient will bear the costs of the missing postage plus a handling fee.
Can several WebStamps be affixed to a consignment to cover the franking shortfall (e. g. 2 x CHF 1.00)?

No, unfortunately that is not possible as only one WebStamp per consignment can be recognized electronically at our letter cen-ters. If several WebStamps are affixed to a consignment, these will be rejected by the system and checked manually, which can lead to delays in delivery.

Is it possible to purchase only the difference of CHF 0.05 or CHF 0.10 as franking in WebStamp?

No − unfortunately, that is not possible, as WebStamp offers franking only for our official letter products. It is not currently possi-ble to frank a letter with only CHF 0.10. Only the relevant amount per letter product (e.g. CHF 1.20 for an A Mail standard letter) is available in WebStamp.

From 1 January 2024, can WebStamps with the old face value be used for posting and the franking shortfall made up at the counter?

Yes.

Can I attach a stamp (supplementary stamp) to an envelope myself that has already been franked with WebStamp (old face value) and post it in a letter box?

Yes, you can use stamps (e.g. stamp worth CHF 0.10) to frank a consignment franked with WebStamp yourself and post it in a letter box. If you don’t have the right postage stamp values at home, you can have the shortfall in franking added to your consign-ment at the counter. It is not possible to add missing franking to consignments via the “WebStamp” online service.

How long are the WebStamps created (e.g. CHF 1.20) valid for?

WebStamps can still be used after a year, provided no price increases have taken place. The expiry period of one year is to avoid too large a number of WebStamps being created and stored, because franking shortfalls can only be covered using postage stamps in the event of a price increase.

Is it true that “expired” WebStamps (old face value) cannot actually be posted in a letter box?

Yes, that is possible. You can use stamps (e.g. stamp worth CHF 0.10) to frank a consignment franked with WebStamps yourself and post it in a letter box.

If I no longer use WebStamps that have already been created or I would like to create new WebStamps with a different face value, will the WebStamps already created be reimbursed?

Swiss Post assesses such specific customer requests and passes cases where a refund is approved onto Accounting. This is purely a customer courtesy. In justified cases, Swiss Post tries to address customer concerns despite the fact that they are essentially exclud-ed in the GTC.

More information

On the WebStamp service page you can find more information, answers to frequently asked questions and tips on how to use the “WebStamp” online service.

Do you use WebStamp for business purposes? With the “WebStamp” online service, you can incorporate the WebStamp franking solution into your company software (ERP), your online shop or your website. This enables you to offer your employees or customers an efficient tool for creating and printing stamps directly within your business processes.

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