Redirect mail
Let Swiss Post redirect your mail

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Redirect your post quickly and conveniently to a temporary delivery address with the “Redirect mail” online service. The mail can be redirected to a holiday address or a Swiss Post Box address. Redirecting post can also be useful during a hospital stay or, in the event of a death, to an alternative address.

Redirect mail

Service and features

Letter mail can be temporarily redirected to another address with the “Redirect mail” service.

The following features are available:

Determining the time period during which the letter mail is to be forwarded
Express order for redirections that need to take place within the next three working days
Overview of all upcoming, current and completed orders
Option to extend current orders
Option for early cancellation of current orders
Option to add further recipients to current orders
Clearly structured order receipt
Repeat of orders already created

Who is this service for?

The “Redirect mail” online service is suitable for private customers who wish to have their mail delivered to a different address for a certain period of time, and business customers who wish to have their mail forwarded to a different address during company holidays.

Preconditions

To use the “Redirect mail” online service, you must log in and register for the online service.

Already registered as a Swiss Post customer? With your login data, you can start using the online service right away.

Not registered as a Swiss Post customer? Create a login. After checking your identity, we will send you an activation code by mail within two to three working days.

FAQs

Ideally, you should place your order at least four working days before the desired start date for the order. Our working days are Monday to Saturday. You can place an express order up to 11 p.m. the evening before at the latest. However, this is subject to a surcharge. If you have a verified customer login, you can issue the order here.

You can change or cancel your issued orders as follows:

Online

Up to 2 days prior to expiry
Access is possible via the login for swisspost.ch, or in the case of one-off orders, without a login using the direct link in the confirmation e-mail.

Contact form

Order modification using an online form

Up to 2 days prior to expiry
Private customers: copy of ID
Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Go to the contact form

Branch

Order modification at the counter

Up to 2 days prior to expiry
Private customers: copy of ID
Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Your closest branch

Telephone

Alternatively, you can modify or cancel your order by telephone up to two days prior to its expiry: +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland).

For security reasons, we are not allowed to take orders over the phone or by e-mail. We recommend that you order a mail redirection for deceased persons at one of our branches.

Please present the following documents at the counter:

An inheritance certificate/heir’s certificate or a family record book / a family certificate / a certificate of registered partnership or a notarized authorization (if no heir’s certificate available)
A death certificate

An order costs CHF 57.00 and lasts for 12 months.

Until you have all the documents ready or until it has been clarified who will take care of written matters in the future, we will be happy to set up a “Retain mail” order to ensure the mail is not returned to the sender. Please bring the death certificate with you to the counter so that we can set up the order. The costs vary depending on the duration of the order.

If you have any questions, please get in touch with the Contact Center. You can reach us quickly and conveniently via our live chat.

More information

Happy holidays

To your letter box as well

Are you going away on holiday or will temporarily not be at home for other reasons and cannot take care of your mail? We will be pleased to send your consignments to your temporary address or store them securely on your behalf to ensure your letter box does not begin to overflow, unintentionally alerting others to your absence.

Find out more

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Redirect mail Let Swiss Post redirect your mail