Manage authorizations
Issuing and changing a permanent authorization

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An authorization can be issued or changed quickly and easily with the “Manage authorizations” online service available around the clock. The authorization governs the delegation of a third party to receive your postal items.

Service and features

The “Manage authorizations” online service saves you the effort of going to the post office. You can issue all authorization orders from the comfort of your computer at home.

You have access to the following functions with the “Manage authorizations” online service:

  • Issue new permanent authorization
  • View list of authorized individuals
  • Authorize additional individuals
  • Delete authorized individuals

Who is this service for?

“Manage authorizations” is an online service for private individuals and business customers who want to open or manage permanent authorizations quickly and easily at any time.

Costs

The “Manage authorizations” online service is free of charge.

Opening a permanent authorization is subject to a fee. Please note the prices indicated in the “Authorizations” factsheet and benefit from advantageous online costs.

Documents

Preconditions

To use the “Manage authorizations” online service, you must log in and register for the online service.

Already registered as a Swiss Post customer? With your login access data, you can start immediately and manage authorizations online.

Not registered as a Swiss Post customer? Create a login. After checking your identity, we will send you an activation code by mail within two to three working days.

FAQs

What should I do if my authorizations are not at all specified or only in part?

If you merely find an empty list here instead of the expected authorization details, please contact Customer Service.

Why have my details not been adopted by the system?

Please continue pressing the "next" button until you reach the page to complete the application. The application or cancellation is only successfully completed and able to be processed by the system once the "confirm" button has been pressed.

Single authorization to collect consignments at the post office counter

Have you received a collection note for a letter or parcel? Would you like the consignment to be collected by somebody else? If so, then issue a single authorization. This authorizes a third party to collect a specific postal item addressed to you. The authorized person legally confirms receipt of the consignment with their signature.

Single authorization is the free alternative to permanent authorization.

More information on authorizations

A woman signing a permanent authorization

Authorizations

With a single authorization you can entitle persons of trust of your choice to collect scheduled consignments at the post office counter. The authorized persons legally confirm receipt of the postal items with their signature. You can choose between a single and permanent authorization.

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