“Request special delivery” online service
Manage mail receipt outside normal delivery times online

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Do you want to receive your mail outside normal delivery times? Swiss Post brings you your parcels and letters every day before the regular delivery round. With “Request special delivery”, you can request and order your regular special deliveries directly and conveniently online.

Service and features

With the “Request special delivery” online service, you can order a special delivery conveniently online, whenever it suits you.

The following items are not eligible for special delivery:

  • Consignments with the “Electronic cash on delivery” value-added service and consignments subject to charges for which Swiss Post does not have a deferred payment agreement with the customer
  • Cash outpayment orders
  • Debt collection documents
  • Consignments with the “Personal delivery” (RMP) value-added service

Ineligible consignments will be delivered to the customer during ordinary delivery rounds, or the customer will receive notification that the consignment can be collected at the counter (in the case of P.O. Box emptying).

Who is this service for and preconditions

The “Request special delivery” online service is ideal for business customers who want to receive their mail outside regular delivery times.

The services can be used without logging in.

Technical requirements

  • Common Internet browser
  • JavaScript functionality (recommended)
  • PDF reader (e.g. Adobe Reader or similar)


The “Request special delivery” online service is free of charge. 

With the online service “Request special delivery” online service, you can also request paid services. For more information, please call the delivery service in your area on 0800 825 800.