Track consignments (Track & Trace)
Check the status of consignments simply and conveniently online

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“Track consignments” offers both senders and recipients key information about the status of their consignments.

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Service Standard Special conditions
Courier/Express consignments, parcels, letters, international consignments [1] X X
Basic and value-added services X X
Shipping process, current consignment status X X
Monitoring individual items X E-mail X E-mail, SMS
Storage of tracking orders (Letter ID, pallets) X E-mail
Recipient name and signature [2] X
Consignment pictures[3] X
Dimensions[3] X
Bulk letter mailings X
Catalogue pallets X

1  For details, see: “Frequently asked questions (FAQs)”
2  Only for consignments with signed-for delivery in Switzerland. For details see: “Frequently asked questions (FAQs)”
3  Only consignments that pass through the automatic sorting facilities in Swiss Post’s parcel centers. For details see: “Frequently asked questions (FAQs)”

Service and features

Standard

Do you rarely use our services and not yet have a billing relationship with Swiss Post? Then our standard services are available for you to use.

Enter the number of your consignment and find out where your consignment currently is and whether it has already been delivered to the recipient. Or create a tracking order to automatically receive an e-mail notification when the status of the consignment selected changes.

You can use the online service with or without an account.

Special conditions

Do you use some of our services frequently and have a billing relationship (FL23) with Swiss Post? Then our special conditions are available for you to use.

More data available

With the “Track consignments” special conditions, you can track your consignment from the time of mailing through to delivery in the same way as the standard service. You also have the following options:

  • Signature and delivery address of recipient (for certain products, details: see “Frequently asked questions (FAQs)”
  • Pictures of parcels, Swiss-Express “Moon” consignments and machine-sorted letters with barcode
  • Additional information such as your own reference, dimensions for parcels or detailed place of delivery
  • Delivery of status changes for tracked consignments via e-mail or SMS

Comprehensive search

In addition to searching for items by consignment number, “Track consignments” also allows you to search using other criteria:

  • Own reference (for express and parcel consignments)
  • Franking licence or invoice reference numbers
  • Date range (maximum range of 30 days)
  • Consignment number range
  • Recipient and recipient location (for small consignments only)
  • Various search filters for returns

You can also choose how to display the search:

  • On screen (just like the standard consignment tracking)
  • In a CSV file (for transfer to Excel)
  • PDF with pictures for returns
  • Search for date of posting, franking licence, invoice reference number (Letter ID, returns) or consignment number (from-to search)

Great added value with just a few clicks of the mouse!.

Preconditions

  • In order to use the premium service, you will need a billing relationship with Swiss Post and a franking licence and you must log in.
  • To view item pictures, FlashPlayer 9.0 (or higher) must be installed.

FAQs

An overview of the frequently asked questions regarding the “Track consignments” service can be found on the page FAQs for tracking consignments.

More information

Definitions of events and consignment statuses can be found here.
“Track consignments” events

An overview of the abbreviations used by Swiss Post for basic and value-added services.
Abbreviations for products and services

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Standard

My consignments

Keeps recipients up-to-date with information about consignments that are on the way, even without the consignment number.

My consignments

Special conditions

“Track consignments” web service

Integration of consignment tracking in systems, websites and online shops.

“Track consignments” web service

Track consignments URL

With the “Track consignments URL”, you can incorporate a consignment barcode into a link and request the status of parcel, express, letter and international consignments.

Track consignments URL

Notification services

Recipients and senders are automatically informed about the status of the consignment via electronic means.

Notification services

Documents

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