WebStamp
Design and print personalized stamps yourself

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With WebStamp, you can design personalized stamps online using your own ideas. The sky’s the limit when it comes to designing stamps. You can use company logos, photos or text messages.

Service and features

The following functions for franking domestic and international letter mail are available in the “WebStamp” online service:

Domestic

  • A Mail
  • B Mail
  • Registered (R)[1]
  • A Mail Plus [1]
  • Dispomail (for business customers with a billing relationship) [1]

Value-added services for Registered mail

  • Return receipt (for business customers with a billing relationship)
  • Personal delivery (for business customers with a billing relationship)
  • Electronic cash on delivery (for business customers with a billing relationship) [1]

Surcharges

  • Consignment thickness between 2 cm and 5 cm
  • Pro Juventute
  • “pro clima” surcharge

International

  • Documents
  • Small goods

Value-added services

  • Registered
  • Personal delivery (for business customers with a billing relationship)
  • Return receipt (for business customers with a billing relationship)

Surcharges

  • “pro clima” surcharge

Additional options

  • Design personalized stamps with your own picture, or a motif chosen from the picture database
  • WebStamp with video: send personalized video messages
  • WebStamp for mailshots: frank mailshots for mailing with window envelopes
  • Create, import and save recipient addresses
  • Print preview
  • Printouts on labels, envelopes, letters with window envelopes and thermolabels
  • User-defined formats for labels and envelopes
  • Overview of orders
  • Create favourites
  • Track and trace
  • WebStamp printing service: leave the printing of your WebStamps to Swiss Post
  • WebStamp “printing and shipping service” for individual letters and mailshots: enjoy the convenience of having individual letters and mailshots printed, packed and shipped to your recipients by Swiss Post

Payment options

  • Advance payment: top up your customer account with credit using a credit or debit card or a Swiss Post gift voucher.
  • Invoice: business customers with a billing relationship also have the convenient option of creating WebStamp postage paid impressions and paying via monthly invoice. All transactions will be listed in detail.

1  With barcode as appropriate for electronic track and trace

Who is this service for?

WebStamp is the ideal franking solution for private individuals as well as small and medium-sized enterprises (SMEs). The personalized stamps are suitable for volumes of up to 50 consignments per day and can be used for almost all letter mail and promotional mailings.

Costs

The “WebStamp” online service is free of charge.

With the “WebStamp” online service, you can also request paid services. The prices for these services can be found under Domestic letter prices and Domestic parcel prices.

Preconditions

To use the “WebStamp” online service, you must log in and register for the online service.

Instructions

FAQs

Key information:

  • WebStamps that have already been created may still be used in 2022, provided the shortfall in value is covered by franking with a stamp or at the counter (a branch or a branch with partner). Supplementary stamps worth 5, 10 and 20 centimes can be ordered on www.postshop.ch and in branches from 13 December 2021. They will be delivered in the Postshop from 27 December 2021. The stamps will be available physically in all branches and branches with partners from 20 December 2021.
  • Swiss Post cannot currently provide franking for the value of the 2022 prices for legal and technical reasons. For WebStamp, the prices are always tied to the currently valid products (e. g. A Mail standard letter up to 100 grams for CHF 1.00).
  • With this in mind, we recommend postponing larger WebStamp orders (e. g. WebStamp as a gift) until 2022 if possible.

Can several WebStamps be affixed to a consignment to cover the franking shortfall (e. g. 2 x CHF 0.85)?

No, unfortunately that is not possible as only one WebStamp per consignment can be recognized electronically at our letter centers. If several WebStamps are affixed to a consignment, these will be rejected by the system and checked manually, which can lead to delays in delivery.

Is it possible to purchase only the difference of CHF 0.05 or CHF 0.10 as franking in WebStamp?

No − unfortunately, that is not possible, as WebStamp offers franking only for our official letter products. It is not currently possible to frank a letter with only CHF 0.05. Only the relevant amount per letter product (e. g. CHF 1.00 for an A Mail standard letter) is available in WebStamp.

From 1 January 2022, can WebStamps with the old face value be used for posting and the franking shortfall made up at the counter?

Yes, WebStamps with the old face value can have the shortfall in franking covered using postage stamps or V-MaX and can then be posted.

https://web.post.ch/de/pn/ohb/Logistische-Produkte/Frankierloesungen/WebStamp

Can I attach a stamp (supplementary stamp) to an envelope myself that has already been franked with WebStamp (old face value) and post it in a letter box?

Yes, you can use stamps (e. g. stamp worth CHF 0.10) to frank a consignment franked with WebStamp yourself and post it in a letter box. If you don’t have the right postage stamp values at home, you can have the shortfall in franking added to your consignment at the counter. It is not possible to cover franking shortfalls on consignments via the WebStamp online service.

How long are the WebStamps created (e. g. CHF 1.00) valid for? According to WebStamp product management, they can still be used after a year, provided no price increases have taken place.

The expiry period of one year is to avoid too large a number of WebStamps being created and stored, because franking shortfalls can only be covered using postage stamps or V-MaX in the event of a price increase

Is it true that expired WebStamps cannot actually be posted in a letter box?

You can use stamps (e. g. stamp worth CHF 0.10) to frank a consignment franked with WebStamps yourself and post it in a letter box.

If I no longer use WebStamps that have already been created or I would like to create new WebStamps with a different face value, will the WebStamps already created be reimbursed?

WebStamp product management assesses such specific customer requests and passes cases where a refund is approved onto Finance. These are exceptional cases. In justified cases, Swiss Post tries to address customer concerns despite the fact that they are essentially excluded in the GTC.

If a customer continues using WebStamps with insufficient franking in 2022 (e. g. CHF 1.00) who is the price difference charged to (the recipient, the sender on the envelope or the WebStamp customer whose name is on the franking licence in the data matrix code)?

Irrespective of the upcoming price adjustment, the following principle applies in the case of insufficient franking:

  • If a sender’s name is on the letter, they must pay the price difference.
  • If the letter does not contain the sender’s name, the recipient must cover the franking shortfall.
  • The franking licence in the data matrix code only applies to undeliverable items where the letter does not contain a sender. The consignment is then returned to the franking licence holder.

This information comes from revenue protection and always applies irrespective of the type of franking.

More information

On the WebStamp service page you can find more information, answers to frequently asked questions and tips on how to use the “WebStamp” online service.

Do you use WebStamp for business purposes? With the “WebStamp” online service, you can incorporate the WebStamp franking solution into your company software (ERP), your online shop or your website. This enables you to offer your employees or customers an efficient tool for creating and printing stamps directly within your business processes.

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