Questions & answers
Commercial clients

Find out how to register as a business customer and apply for a billing relationship with Swiss Post.

Read our factsheet (PDF, 150.2 KB).

Business customers can save two addresses in their customer account.

• We use the first address for invoicing (Swiss Post customer invoice). Only Swiss Post can change this address.
• If you want to change your address, call us or contact your customer advisor.
• You can use the second address for online services, such as forwarding orders, P.O. Boxes, sub-addresses and authorizations.

Do you want to store more than two addresses that you use for the online services? Save these in your company profile under “Manage your company details” ➜ “Address”.

Do you require more than one address for online services? Please get in touch with our Contact Center. We can register several addresses for certain services.

Our Contact Center would be pleased to help you.

Have you accidentally registered as a business customer even though you want to use the account privately? Please get in touch with the Contact Center.

Private account

• You have access to all online services that are useful for private customers.
• Individual online services are available exclusively to private customers.

Business account

• You have access to online services that provide optimal support for your business processes.
• As a business customer, you have access to almost all of Swiss Post’s online services.
• The business user account is suitable for sole enterprises, associations, law firms and larger companies.
• Do several employees in your company or organization do business with Swiss Post? In that case, you can open additional accounts centrally for all staff. You can grant individual staff members different authorizations for the online services.
• Do other companies, such as printers and lettershops, provide you with services? You can also give them access to your customer account. Furthermore, you can request access to another company’s account. This feature is available via your user profile in your own company account.