Contact and help
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To ensure we are in possession of your latest name and address data, please use our online service “Report name correction” when changing name. Alternatively, you can also register the change of name in a branch.
Please visit your nearest post office counter or call us on 0848 888 888. Orders for deceased persons cannot be placed via the Swiss Post portal.
An order costs CHF 57.00 and lasts for 12 months.
In addition to a form of identification (your ID), you will also need to present one of the following documents to issue such an order:
- Inheritance certificate/heir’s certificate
- Notarized authorization (valid after death), explicitly stating that the authorization also applies to redirecting letter correspondence
- Family record book
You must confirm your address in order to be able to use all online services at Swiss Post without disruption – including “My consignments”, “Retain mail” and “Change of address”. For precise instructions, please see the help section below.
The following help section will also show you how to register your new address, how to confirm it in order to be able to use all Swiss Post online services and how to request a new confirmation code.
How do I register my new address?
To register a new address, log in to swisspost.ch and click on “Manage address” in the Customer Center.
As soon as your submission has been processed, it will be checked for correctness and completeness. You will be able to activate your new address in the Customer Center once you have received your confirmation letter.
How do I activate my address? How do I confirm my address in order to be able to use all Swiss Post services?
If you have registered a new address in the Customer Center or modified an existing address, this information will be checked for completeness and correctness. Upon completion of this process, you will receive a confirmation letter and a corresponding notification via the notification service in the Swiss Post Customer Login.
Once you have received the confirmation letter, you will be able to activate your new address. To do so, log in to swisspost.ch and click on “Confirm address”. Then type in the seven-digit confirmation code from the letter in the relevant field. Your confirmation code will remain valid for 90 days.
Please note: address verification is available only for addresses in Switzerland and the Principality of Liechtenstein.
I have lost my confirmation code. My confirmation code has expired. What can I do?
Log in to swisspost.ch. You can request a new confirmation letter by clicking on “Resend confirmation code” under “Confirm address”.
Please note: you will not be able to request a new confirmation code until the previous confirmation code has been delivered.