Do you have general questions about Swiss Post that you haven’t found the answers to? Please contact us.

Answers to frequently asked questions about PostFinance.

Do you have any suggestions for how to improve PostBus’s services? Would you like to send us praise or criticism? We would be happy to hear from you.

Do you have any questions or problems concerning our services that you haven’t found the answers to? Please contact us.

You can update your name and address details in our “Report name correction” online service.

Alternatively, you can also register your name change in a Swiss Post branchTarget not accessible.

Please visit one of our branches or call us on: 0848 888 888. We cannot accept any orders to redirect mail for deceased persons via swisspost.ch.

The redirection order costs CHF 57.00 and is valid for 12 months.

Would you like to place an order? Please present one of the following documents at a branch counter:

• An inheritance certificate/heir’s certificate
• A notarized power of attorney. This is valid after death. However, it must be explicitly indicated that it also applies to the redirection of letter correspondence.
• A family record book

After you have successfully registered, you are required to enter your address. We will check this and send you a verification by letter. This is how we ensure that the confidential data really belongs to you.

Enter address

1. Log in via your user account in the top right-hand corner.
2. Select “Manage address” under “My profile” in the customer portal.
3. Enter your address.

After we have checked your details, you will receive a confirmation letter. You can activate your new address in the “My Post” customer portal. 

Activate address

1. Log in via your user account in the top right-hand corner.
2. Select “Confirm address”.
3. Enter the 7-digit confirmation code. You will find this in the confirmation letter. The code is valid for 90 days.

Please note: only addresses in Switzerland and the Principality of Liechtenstein will be confirmed.

Confirmation code lost or expired

1. Log in via your user account in the top right-hand corner.
2. Under “Confirm address”, you can order a new confirmation letter via “Resend confirmation codeTarget not accessible”.

Please note: you cannot request a new confirmation code unless you have already received a confirmation code.

Are you in a civil dispute with Swiss Post? Have we not managed to solve it together? For such cases, PostCom’sTarget not accessible conciliation office provides a rapid, out-of-court procedure.

Contact the conciliation officeTarget not accessible