On swisspost.ch

• Letter prices: click on “Sending letters” in the top navigation bar > “Domestic letters”
• Parcel prices: click on “Sending parcels” > “Domestic parcels”

There you will find an overview of the shipping options and prices.

Click on “My consignments” to find out where your consignment is. If your consignment is at customs, please note that processing may take several days. Thank you for your understanding.

Haven’t found the answer to your question? Fill in the form

You can track the status of your consignment conveniently via our “Track & Trace” online service.

Please note that consignment tracking for mail items being sent abroad cannot yet be fully guaranteed for all destination countries.

Postal consignment number formats are as follows:

• Format example for parcels and Swiss-Express consignments: 99.00.123456.12345678
• Format example for Swiss-Courier: 97.00.00123456
• Format example for “Registered” (R) letters: 98.00.123456.12345678
• Format example for Letters with Letter ID: 12345678.123456.123456789 (RRN. order number. consignment number)
• Format example for small consignments: 0031234567891234567 or own reference
• Format examples for international consignments:
• Parcels: CP123456789CN
• Registered letter mail: RC123456789DE
• Priority Plus: LS123456789SG

Enter the consignment number with or without full stops, but always without spaces. For example, the following two formats are possible: 99.00.123456.12345678 or 990012345612345678.

To track consignments, you need the consignment number that has been assigned to each consignment. If you don’t know the consignment number, please ask the sender for it.

The last digit before the letters “CH” is a check digit and is not part of the consecutive item number. This digit therefore has no effect on the sorting of items. The item counter is consecutive. Example: “RN 145 773 216 CH”, where “6” is the check digit.

You can’t enter the last digit yourself as it is a check digit. This is not part of the consecutive item counter.

• Letters, parcels, Express, courier: 2–3 hours after posting
• International consignments: on the same day
• Small consignments: when the consignment is delivered (on the following day at the latest)

This information applies when you mail the consignment at a counter. If you have your consignment collected, it may take a little longer.

We continually update the data regarding the consignment status. The frequency of the updates depends on the type of consignment.

• Courier consignments: approx. 15 minutes
• Express consignments: approx. 15 to 30 minutes
• Parcels: approx. 15 to 30 minutes
• Letters: approx. 1 hour
• International consignments: approx. 1 hour
• Small consignments: no later than the next day

Consignments delivered using the “Special delivery” service are an exception in this regard. In that case, the date of delivery becomes visible the following day at 10 a.m. at the latest.

“Update data” means that during the track and trace process, new results are sought regarding transport. It does not mean that a new (unchanged) event will appear every 15 minutes for each consignment.

Make sure that you entered the consignment number correctly. For certain consignments, it can take up to one day until the initial details are available. If the number is entered correctly and the deadline for data availability has passed, you can request an enquiry online. You will be informed in writing of the results of the enquiry.

• National enquiry
• International enquiry

As the recipient

Please contact the sender of your consignment.

As the sender

More information about delivery times:

Delivery times for international consignments

You can submit enquiries here:

Domestic consignments

International consignments

Enquiries are possible up to a year after a consignment has been posted.  We can only carry out an enquiry for consignments with a barcode.

In order for us to find your consignment, all of the following criteria must be fulfilled:

• There is a barcode on the consignment.
• There is no information about the delivery visible in “track and trace”.
• The consignment has still not been delivered two days or more after the usual delivery time.
• The recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start national enquiry

International:

We can carry out an enquiry only for consignments with a traceable consignment number. Enquiries can be initiated up to six months after posting.

Here’s what to do:

You can track the status of your consignment conveniently via our “My consignments” online service. If you do not find any information in the online service “My consignments” indicating that your consignment was delivered, and the delivery time has been exceeded by several working days, you as the sender can request that we carry out an international enquiry.

For more information, a video about the enquiry procedure is available to you under “International enquiry”.

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.

In order for an enquiry to be opened, we require the following information and documents:

Domestic enquiry

For registered letters and parcels:

• Names, complete addresses and telephone numbers of the sender(s) and recipient(s)
• Detailed consignment contents
• Original costs
• Consignment number

Start a domestic enquiry

International enquiry

You can track the status of your consignment conveniently via our “My consignments” online service.

If no delivery event is available and the delivery time has been exceeded by several working days, the sender can start an enquiry.

For enquiries regarding registered letters, PRIORITY Plus and parcel consignments, we require the following details:

• Consignment number
• Names, complete addresses and telephone numbers of the sender(s) and recipient(s)
• Detailed consignment contents
• Value of the contents of the consignment (material value)
• Weight of the consignment
• Copy of the mailing receipt or the waybill

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.