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I am the recipient Please contact the sender of your consignment.
I am the sender

An enquiry can be initiated if the delivery time has been exceeded.

More information on delivery times for international consignments.

Domestic consignment enquiry

International consignment enquiry

You can track the status of your consignment conveniently via our “Track & Trace” online service.

Please note that consignment tracking for mail items being sent abroad cannot yet be fully guaranteed for all destination countries.

National:

We can only carry out an enquiry for consignments with a barcode. Enquiries are possible under the following conditions for a period of up to one year after the item was first mailed:

  • no delivery event is visible in Track & Trace
  • the normal delivery time has elapsed by more than two days
  • the recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start national enquiry

Export:

We can only carry out an enquiry for consignments with a barcode. Enquiries are possible under the following conditions for a period of up to six months after the item was first mailed:

  • no delivery event is visible in Track & Trace
  • the published delivery time has elapsed by more than two days
  • the recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start international enquiry

Swiss Post consignment number formats are as follows:

Type of consignment Examples of consignment number formats
Parcels, Swiss-Express consignments 99.00.123456.12345678
Swiss-Courier 97.00.00123456
“Registered (R)” letters 98.00.123456.12345678
Letters with Letter ID 12345678.123456.123456789
Invoice reference number (IRN). Order number Consignment number

Domestic consignments

Type of consignment: Consignments

Courier consignments: Swiss-Courier “Turbo”, “Rapid”, “Standard” and Swiss-Courier “Lightning”

Express consignments: Swiss-Express “Moon” and Swiss-Express “Moon” bulky goods

Parcels: PostPac Priority, PostPac Economy, Economy bulky goods and Priority bulky goods, PostPac Promo, Vinolog

Letters: Registered (R), Registered Prepaid, non-registered electronic cash on delivery (BLN), A Mail Plus, Dispomail, court documents (GU), debt collection documents (BU),

Letters with Letter ID (2D data matrix), returns

International consignments

Type of consignment: consignments

Courier consignments: URGENT goods and URGENT documents

Parcels: PostPac International PRIORITY and ECONOMY

Letters: Registered (R) and PRIORITY Plus

In order for an enquiry to be undertaken, we require the following information and documents:

For registered letters (standard, large or maxi letters) of up to 2 kg and letters with the PRIORITY Plus value-added service:
  • Sender and recipient addresses
  • Consignment contents
  • Value of the contents of the consignment (material value)
  • Consignment number
  • Declaration of value-added service such as return receipt (AR) or cash on delivery (NN)
  • Weight
  • Declaration from a contact person in your company or at Swiss Post
  • Copy of mailing receipt

PostPac International PRIORITY/ECONOMY from 2 kg:
Legible waybill (your receipt for the posting of the consignment in A4 format) with details of a contact person in your company or at Swiss Post.
If you cannot locate your receipt, we need the same details as described under “registered letters”.

You can issue the enquiry online under enquiries.

You can of course request an enquiry at your branch. Please bring the necessary documents and the aforementioned information about the consignment in question.

Yes. With a form of identification and a notarized authorization, you can issue a forwarding or retention order for a third party at any branch counter.

Unfortunately, Swiss Post does not deliver SameDay afternoon and SameDay evening consignments to PickPost points.

Mail items with your old address are first sent to the corresponding branch postdelivery office. Based on your order, they will then be forwarded to the new address. Swiss Post requires one working day for forwarding this mail.

Orders must be made by 11 p.m. at the latest to guarantee execution of the order the following day. Please note that orders not placed at least four working days (Monday to Saturday) before the initial day of retention are deemed to be express orders that are subject to a surcharge.

If you do not yet have a login for swisspost.ch with letter verification, please note that orders require at least four days’ prior notice.