Questions & answers
Sending mail

On swisspost.ch

• Letter prices: click on “Sending letters” in the top navigation bar > “Domestic letters”
• Parcel prices: click on “Sending parcels” > “Domestic parcels”

There you will find an overview of the shipping options and prices.

You can track the status of your consignment conveniently via our “Track & Trace” online service.

Please note that consignment tracking for mail items being sent abroad cannot yet be fully guaranteed for all destination countries.

As the recipient

Please contact the sender of your consignment.

As the sender

More information about delivery times:

Delivery times for international consignments

You can submit enquiries here:

Domestic consignments

International consignments

Enquiries are possible up to a year after a consignment has been posted.  We can only carry out an enquiry for consignments with a barcode.

In order for us to find your consignment, all of the following criteria must be fulfilled:

• There is a barcode on the consignment.
• There is no information about the delivery visible in “track and trace”.
• The consignment has still not been delivered two days or more after the usual delivery time.
• The recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start national enquiry

International:

We can carry out an enquiry only for consignments with a traceable consignment number. Enquiries can be initiated up to six months after posting.

Here’s what to do:

You can track the status of your consignment conveniently via our “My consignments” online service. If you do not find any information in the online service “My consignments” indicating that your consignment was delivered, and the delivery time has been exceeded by several working days, you as the sender can request that we carry out an international enquiry.

For more information, a video about the enquiry procedure is available to you under “International enquiry”.

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.

In order for an enquiry to be opened, we require the following information and documents:

Domestic enquiry

For registered letters and parcels:

• Names, complete addresses and telephone numbers of the sender(s) and recipient(s)
• Detailed consignment contents
• Original costs
• Consignment number

Start a domestic enquiry

International enquiry

You can track the status of your consignment conveniently via our “My consignments” online service.

If no delivery event is available and the delivery time has been exceeded by several working days, the sender can start an enquiry.

For enquiries regarding registered letters, PRIORITY Plus and parcel consignments, we require the following details:

• Consignment number
• Names, complete addresses and telephone numbers of the sender(s) and recipient(s)
• Detailed consignment contents
• Value of the contents of the consignment (material value)
• Weight of the consignment
• Copy of the mailing receipt or the waybill

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.