These can be found under “Send letters/parcels” > “Domestic” where there is also an overview of the shipping options and their prices: Domestic parcels, International consignments, Domestic letters, Documents to be sent abroad

Click here to view the status of your consignment. This will take you straight to Track & Trace. If your consignment is currently going through the customs clearance process, please note that this may take several days. Thank you for your understanding.

Has your question not been answered? Complete the form

You can track the status of your consignment conveniently via our “Track & Trace” online service.

Please note that consignment tracking for mail items being sent abroad cannot yet be fully guaranteed for all destination countries.

What are the typical formats for a consignment number?

Swiss Post consignment number formats are as follows:

• Parcels, Swiss-Express consignments example: 99.00.123456.12345678
• Swiss-Courier example: 97.00.00123456
• “Registered (R)” letters example: 98.00.123456.12345678
• Letters with Letter ID example: 12345678.123456.123456789 (IRN. Order number Consignment number
• Small consignments example: 0031234567891234567 or own reference
• International consignments example: CP123456789CN (Parcel), RC123456789DE (“Registered” letter (R)) or LS123456789SG (Priority Plus)

What is the correct way to enter the consignment number on the input screen?

Enter the consignment number with or without full stops, but always without spaces. Both of the following examples are possible: 99.00.123456.12345678 or 990012345612345678

Is the consignment number unknown?

To track consignments, you need the consignment number that is assigned to each consignment (for examples, see “Consignment numbers”: What are the typical formats for consignment numbers?) If you don’t know the consignment number, you can ask the sender for it.

Why are the consignment numbers for international consignments not shown in consecutive order?

The last digit before the letters “CH” is a check digit and is not part of the consecutive item number. This digit therefore has no effect on the sorting of items. The item counter is consecutive. Example: “RN 145 773 216 CH”, “6” is the check digit.

Why can’t I enter the last digit for international consignments myself?

You cannot enter the last digit yourself as it is a check digit that is not part of the consecutive consignment numbers.

When does the first data become available for my consignment?

Letters, parcels, Express, Courier^[1]: 2 - 3 hours after posting

International consignments^[1]: On the same day

Small consignments: On delivery of the consignment (on the following day at the latest)

How often is the data updated?

We continually update the data on the latest consignment status. The frequency of the updates depends on the type of consignment:

• Courier consignments: approx. 15 minutes
• Express consignments: Approx. 15 to 30 minutes
• Parcels: Approx. 15 to 30 minutes
• Letters: Approx. 1 hour
• International consignments: Approx. 1 hour
• Small consignments: No later than the next day

Consignments delivered using the “Special delivery” service are an exception. Delivery only becomes visible the following day at 10 a.m.

“Updating data” means that Track&Trace searches for new results which are only generated during the transport process. It does not mean that a new (unchanged) event will appear every 15 minutes for each consignment.

What must I do if no data is available for the consignment in question or if the data is incomplete?

Make sure that you entered the consignment number correctly. For certain consignments, it may take up to one day for the data to become visible in Track&Trace (see above in “When are the first data available for my consignment?”) If the number has been entered correctly and the period of data availability has been exceeded, you can initiate an enquiry (national / international) online. You will be informed in writing of the outcome of the enquiry.

I am the recipient

Please contact the sender of your consignment.

I am the sender

An enquiry can be initiated if the delivery time has been exceeded.

More information on delivery times for international consignments.

Domestic consignment enquiry

International consignment enquiry

National:

We can only carry out an enquiry for consignments with a barcode. Enquiries are possible under the following conditions for a period of up to one year after the item was first mailed:

• no delivery event is visible in Track & Trace
• the normal delivery time has elapsed by more than two days
• the recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start national enquiry

International:

We can carry out an enquiry only for consignments with a traceable consignment number. Enquiries can be initiated up to six months after posting.

You can track the status of your consignment conveniently via our “My consignments” online service. If no delivery event is listed there and the delivery time has passed by several working days, you as the sender can start an international enquiry. For more information, a video about the enquiry procedure is available to you on the same website.

In order for an enquiry to be undertaken, we require the following information and documents:

National

For registered letter- and parcel consignements

• Name, complete address and telephone number of the sender and recipient
• Detailed consignment contents
• Original costs of the consignment contents
• Consignment number
• Start national enquiry

International

You can track the status of your consignment conveniently via our “My consignments” online service.

If no delivery event is present and the delivery time has passed by several working days, the sender can start an international enquiry.

For enquiries regarding registered letters, PRIORITY Plus and parcel consignments, we require the following details:

• Consignment number
• Name, complete address and telephone number of the sender and recipient
• Detailed consignment contents
• Value of the contents of the consignment (material value)
• Weight of the consignment
• Copy of the mailing receipt or the waybill

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.