Questions & answers
Special situations

You can update your name and address details in our “Report name correction” online service.

Alternatively, you can also register your name change in a Swiss Post branchTarget not accessible.

For security reasons, we are not allowed to take orders over the phone or by e-mail. We recommend that you order a mail redirection for deceased persons at one of our branches.

Please present the following documents at the counter:

• An inheritance certificate/heir’s certificate or a family record book / a family certificate / a certificate of registered partnership or a notarized authorization (if no heir’s certificate available)
• A death certificate.

An order costs CHF 57.00 and lasts for 12 months.

Until you have all the documents ready or until it has been clarified who will take care of written matters in the future, we will be happy to set up a “Retain mail” order to ensure the mail is not returned to the sender. Please bring the death certificate with you to the counter so that we can set up the order. The costs vary depending on the duration of the order.

If you have any questions, please get in touch with the Contact Center. You can reach us quickly and conveniently via our live chat.

Fraud attempts on the Internet are increasingly targeting unwary users. The aim is to obtain sensitive data from these persons. You can find out what to be aware of and where to get help in suspicious cases under “Phishing and other fraud attempts on the Internet”.

Domestic consignment enquiries

You can request an enquiry for a domestic consignment with a barcode up to one year after posting under the following conditions:

• If no consignment is recorded under the consignment number.
• If the expected delivery time expired more than two days previously.
• If the recipient confirms that they have not received the consignment.

Start a domestic enquiry

International consignment enquiries

You can request an enquiry for an international consignment with a traceable consignment number up to six months after posting:

• Enter the consignment number in your customer area and check where your consignment is. If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
• If you cannot find any information there and the expected delivery was a few working days ago, you as the sender can start an enquiry.
• If a recipient disputes the delivery, we require this in writing. 

Start an international enquiry