Questions & answers
Special situations

You can update your name and address details in our “Report name correction” online service.

Alternatively, you can also register your name change in a Swiss Post branchTarget not accessible.

The letter mail for a deceased person can be forwarded to another address for a certain period of time. This is useful, for example, if you want to send your mail to a relative until all the formalities have been completed. This ensures that the mail is not returned to the sender. Please note: redirection is suitable as an interim solution. Authorities and other contractual partners must be informed of the death separately.

You can only request redirection at a Swiss Post branch. For security reasons, we are not allowed to take orders over the phone or by e-mail in the event of death.

Please present the following documents at the counter:

• An inheritance certificate/heir’s certificate
• or family record book/family or partnership certificate
• or a notarized power of attorney

The redirection order costs CHF 57.00. The duration of the order is 12 months.

Fraud attempts on the Internet are increasingly targeting unwary users. The aim is to obtain sensitive data from these persons. You can find out what to be aware of and where to get help in suspicious cases under “Phishing and other fraud attempts on the Internet”.

Domestic consignment enquiries

You can request an enquiry for a domestic consignment with a barcode up to one year after posting under the following conditions:

• If no consignment is recorded under the consignment number.
• If the expected delivery time expired more than two days previously.
• If the recipient confirms that they have not received the consignment.

Start a domestic enquiry

International consignment enquiries

You can request an enquiry for an international consignment with a traceable consignment number up to six months after posting:

• Enter the consignment number in your customer area and check where your consignment is. If you do not yet have a customer login, you can register free of charge in the “My Post” customer portal.
• If you cannot find any information there and the expected delivery was a few working days ago, you as the sender can start an enquiry.
• If a recipient disputes the delivery, we require this in writing. 

Start an international enquiry