SwissID is the login for your Swiss Post user account. This login grants you easy, secure and practical access to all your Swiss Post online services and to the online services of numerous other companies and public authorities. Forgotten passwords are a thing of the past.

For difficulties with logging in using SwissID, please contact SwissSign customer service.

Click on “Login” at the top right and select the “Forgotten password” link.

SwissID has proved successful as a login for Swiss Post. Over 1.7 million Swiss Post customers already use SwissID as a digital gateway to the yellow world. SwissID simplifies the overview of your Swiss Post user accounts via one single login. This simple and secure central login solution serves as a practical aid in your everyday digital life – it can be used for over 200 online service applications offered by Swiss companies and public authorities. It means you no longer need to remember dozens of passwords.

SwissID was developed by SwissSign, a data security specialist from Swiss Post.

Swiss Post uses SwissID, because it believes that SwissID offers benefits for the public and companies in Switzerland. SwissID has proved successful. Over 1.7 million Swiss Post customers already use it as a digital gateway to the yellow world. The simple, secure and certified login solution serves as a practical aid in everyday digital life – it can be used for over 200 online service applications offered by Swiss companies and public authorities. SwissSign, the provider of SwissID, is now also wholly owned by Swiss Post.

Once the migration is complete, all Swiss Post customers will benefit from the advantages of SwissID: a secure and simple central login solution that serves as a practical aid in everyday digital life. Customers with a SwissID have secure access to all online services in the Swiss Post customer area, such as online parcel management, parcel collection at home, PostCard Creator, issuing authorizations online, and activating a change of address with forwarding online.

SwissID also enables users to log in to more than 200 online service applications offered by Swiss companies and public authorities.

SwissID is not a state electronic identity − it is a secure, simple and certified login solution for Swiss Post’s online customer area.

A verified identity is not required for the Swiss Post login. You can create a personal account with ease by providing your name and e-mail address.

If you currently use the Swiss Post Customer Login to access your existing Swiss Post user account, you will be asked to migrate to the SwissID login from June 2022. The migration affects around 2.7 million existing Swiss Post user accounts. For this reason, it will be carried out in phases over an extended period of time.

If you would like to open a new Swiss Post user account, you can register at any time.

Yes. In principle, you can link your Swiss Post user account to SwissID at any time without having been asked to do so. The first step is to log in as usual. You can then create a SwissID by clicking on the link/button “Link SwissID” in the customer area or in your user profile. This will link your SwissID to your Swiss Post user account.

Swiss Post will write to the relevant customers via e-mail to inform them that their Swiss Post user accounts will be migrated to SwissID. The communication will be sent in phases from June 2022.

Here’s how it works:

1. Once you have received the e-mail, log in to your Swiss Post user account as usual via the “Swiss Post Customer Login”.
2. You will then be given instructions on how to migrate your account.
3. Simply follow the instructions and create a SwissID account with your personal e-mail address.

Click on “Login” in the top right and then on “Register” just above the “Log in” button.

As part of the registration process, we will send you an activation code to the e-mail address specified by you. You must then activate the new user account within one hour.

In future, Swiss Post will exclusively use the SwissID login for access to Swiss Post online services. The second login option, “Swiss Post Customer Login”, will be removed as soon as all customers have migrated to SwissID.

You must confirm your address in order to be able to use all online services at Swiss Post without disruption – including “My consignments”, “Retain mail” and “Change of address”. For precise instructions, please see the help section below.

The following help section will also show you how to register your new address, how to confirm it in order to be able to use all Swiss Post online services and how to request a new confirmation code.

How do I register my new address?

To register a new address, log in to swisspost.ch and click on “Manage address” in the Customer Center.

As soon as your submission has been processed, it will be checked for correctness and completeness. You will be able to activate your new address in the Customer Center once you have received your confirmation letter.

How do I activate my address? How do I confirm my address in order to be able to use all Swiss Post services?

If you have registered a new address in the Customer Center or modified an existing address, this information will be checked for completeness and correctness. Upon completion of this process, you will receive a confirmation letter and a corresponding notification via the notification service in the Swiss Post Customer Login.

Once you have received the confirmation letter, you will be able to activate your new address. To do so, log in to swisspost.ch and click on “Confirm address”. Then type in the seven-digit confirmation code from the letter in the relevant field. Your confirmation code will remain valid for 90 days.

Please note: address verification is available only for addresses in Switzerland and the Principality of Liechtenstein.

I have lost my confirmation code. My confirmation code has expired. What can I do?

Log in to swisspost.ch. You can request a new confirmation letter by clicking on “Resend confirmation code” under “Confirm address”.

Please note: you will not be able to request a new confirmation code until the previous confirmation code has been delivered.

With SwissID, your personal data is protected to the highest standard: it is stored in encrypted form and protected against access by third parties. The SwissID login fulfils the security requirements of both the Swiss Federal Act on Data Protection (FADP) and the Swiss Federal Act on Electronic Signatures (ESigA). SwissID also meets the international standards of the EU’s General Data Protection Regulation (GDPR). SwissID has proved successful as a secure login solution that complies with data protection. Over 1.7 million Swiss Post customers already use SwissID as a digital gateway to the yellow world.

The security of customer data is of utmost priority for Swiss Post. SwissSign, the provider of SwissID, is now wholly owned by Swiss Post. In its capacity as Swiss Post’s data security specialist, SwissSign ensures that customer data is secure. As a certified trust service provider, SwissSign protects this data to the highest security standards and stores it on servers in Switzerland. The company uses the data for the purposes of the SwissID service and not for other commercial purposes. In particular, SwissSign does not use customer data for advertising purposes or for tracking users on the Internet. Irrespective of this, as a subsidiary of Swiss Post, the strict Group security requirements also apply to SwissSign.

The increasing number of attempts at fraud on the Internet deliberately target any carelessness on the part of users in order to gain access to coveted data. Here you will find information on what you and Swiss Post can do about them, and where you can report suspicious cases.

Phishing and other attempts at fraud on the Internet

You can register two addresses in your customer account. One address is used for invoicing (Swiss Post customer invoice; this address cannot be changed in your user profile, only by phone or via your customer advisor) while the second address is used for online services such as forwarding orders, P.O. Boxes, sub-addresses, powers of attorney.

If several users work for your company in the new business customer account, you can work with the company administrator to define which address should be used in addition for the online services (e.g. for forwarding orders) and then register this address in your company profile under “Manage your company details” → “Address”.

If you require more than one address for the online services (e.g. powers of attorney, forwarding orders, P.O. Boxes, sub-addresses), please contact Customer Service. We can register several addresses in certain services.

A step-by-step guide to the registration process when creating business customer accounts. There are also instructions on how to apply for a billing relationship with Swiss Post.

Video

Factsheet (PDF, 283 KB) (German version)

The Contact Center would be happy to help you further in this case.

The Contact Center would be happy to help you further in this case.

With a private user account, you have access to all online services which are of interest to private customers. Certain online services are only available to private customers.

With a business user account, you have access to online services that provide your business processes with the best possible support. Almost all Swiss Post online services are available to business customers. The business user account is ideal for sole proprietorships, associations and law firms as well as large companies.

If several employees in your firm or organisation do business with Swiss Post, you can open additional user accounts for all employees centrally and authorize different employees to access different online services. You can also grant other firms which provide services for you access to your customer account (printers, letter shops, etc.) or request access to another company account in your user profile.

Please get in touch with the Contact Center.

If several users are registered in your company account, please contact a super administrator in your company to manage the user accounts.

Please contact our Contact Center.

You can request to have your subscription deleted. Please contact our Contact Center about this.

With a private user account, you have access to all online services which are of interest to private customers. Certain online services are only available to private customers.

With a business user account, you have access to online services that provide your business processes with the best possible support. Almost all Swiss Post online services are available to business customers. The business user account is ideal for sole proprietorships, associations and law firms as well as large companies.

If several employees in your firm or organisation do business with Swiss Post, you can open additional user accounts for all employees centrally and authorize different employees to access different online services. You can also grant other firms which provide services for you access to your customer account (printers, letter shops, etc.) or request access to another company account in your user profile.

Are you a private customer?

Click on your name in the top right-hand corner and select “User profile” in the selection menu. Under “Manage user account” you will find the “Address” button. This is where you can change your address.

Are you a business customer?

The postal address can only be changed by a user with administrator rights. Log in as the super administrator, click on your name in the top right-hand corner and select “User profile”. Under “Manage your company details” you will find the “Address” button. This is where you can change your address.

If you are not the super administrator, click on contact at the top. You will obtain a list of all the administrators in your company. Contact a company administrator if you want to register or update the company address.

Yes, it is possible to place an order even without a login verified by mail. Please note the following restrictions:

• Orders require a minimum of four days’ prior notice
• Forwarded mail can be sent to addresses in Switzerland only
• Payment by invoice is not possible
• An identification surcharge of CHF 5.00 will apply

You can enter the new e-mail address as an additional address in the previous IncaMail account. To do this, log in as usual at www.incamail.comTarget not accessible and enter the new e-mail address in the settings in the section “E-mail addresses”. As soon as you have added the new address, you will receive an activation code sent by e-mail to this address. Enter the code in the settings and the process is complete. You can now open IncaMail messages sent to the new and the previous e-mail address with the usual password and you can also log into IncaMail with both e-mail addresses and the password. Alternatively you can also open a new IncaMail account with the new e-mail address.

To ensure that messages are delivered to the new e-mail address, you must inform the message senders of your new e-mail address. IncaMail does not allow messages to be forwarded to other e-mail addresses.