For difficulties with logging in using SwissID, please contact SwissSign customer service.

With a single login, SwissID offers simple, convenient and secure access to the online services (websites and apps) offered by numerous companies, including Swiss Post. Forgotten passwords are a thing of the past.

SwissID enables users to move securely through an increasingly digital world and use online services more easily. SwissID was developed by SwissSign, a specialized provider of security solutions. The goal of SwissID is to make logins more efficient and user friendly. SwissID not only simplifies the overview of your Swiss Post user accounts; SwissID’s single login also offers simple, convenient and secure access to the online services (websites and apps) offered by numerous other companies. It means you no longer need to remember dozens of passwords.

Please get in touch with the Contact Center.

If several users are registered in your company account, please contact a super administrator in your company to manage the user accounts.

Please contact our Contact Center.

Two addresses can now be registered in your customer account. One address is used for invoicing (Swiss Post customer invoice - this address cannot be changed in your user profile, only by phone or via your customer advisor), and the other address is used for online services such as forwarding orders, P.O. Boxes, sub-addresses, powers of attorney.

If several users work for your company in the new business customer account, you can work with the company administrator to define which address should be used in addition for the online services (e.g. for forwarding orders) and then register this address in your company profile under “Manage your company details“ → “Address“.

If you require more than one address for the online services (e.g. powers of attorney, forwarding orders, P.O. Boxes, sub-addresses), please contact Customer Service. We can register several addresses in certain services.

A step-by-step guide to the registration process when creating business customer accounts. There are also instructions on how to apply for a billing relationship with Swiss Post.

Video

Factsheet (PDF, 283 KB) (German version)

The Contact Center would be happy to help you further in this case.

The Contact Center would be happy to help you further in this case.

Click on “login” at the top right then on “register” just below the “log in” button.

As part of the registration process, we will send you an activation code (link) to the e-mail address specified by you. You must then activate the new user account within 5 days.

Click on “Login” at the top right and select the “Forgotten password” link.

The “Forgotten password” function is also available if you have not yet transferred your old “Login Swiss Post” or “My Post Business” user account.

With a private user account, you have access to all online services which are of interest to private customers. Certain online services are only available to private customers.

With a business user account, you have access to online services that provide your business processes with the best possible support. Almost all Swiss Post online services are available to business customers. The business user account is ideal for sole proprietorships, associations and law firms as well as large companies.

If several employees in your firm or organisation do business with Swiss Post, you can open additional user accounts for all employees centrally and authorize different employees to access different online services. You can also grant other firms which provide services for you access to your customer account (printers, letter shops, etc.) or request access to another company account in your user profile.

You can request to have your subscription deleted. Please contact our Contact Center about this.

Are you a private customer?

Click on your name in the top right-hand corner and select “User profile” in the selection menu. Under “Manage user account” you will find the “Address” button. This is where you can change your address.

Are you a business customer?

The postal address can only be changed by a user with administrator rights. Log in as the super administrator, click on your name in the top right-hand corner and select “User profile”. Under “Manage your company details” you will find the “Address” button. This is where you can change your address.

If you are not the super administrator, click on contact at the top. You will obtain a list of all the administrators in your company. Contact a company administrator if you want to register or update the company address.

Yes, it is possible to place an order even without a login verified by mail. Please note the following restrictions:

• Orders require a minimum of four days’ prior notice
• Forwarded mail can be sent to addresses in Switzerland only
• Payment by invoice is not possible
• An identification surcharge of CHF 5.00 will apply