Home delivery service
Settle your postal transactions at your front door
Purchasing stamps in your own front yard? It couldn’t be easier! What’s more: in regions with a home delivery service, you can send stamps, post parcels or make inpayments – simply and conveniently at your front door. We are available on working days (Monday to Friday) and bring branch counter services to your own front door.
- Already tried and tested in 1,700 locations
- Paying invoices
- Posting letters and parcels
- Obtaining stamps or cash via your PostFinance account (pre-order required)
Who is this service for and preconditions
If you live in a defined region with a home delivery service, Swiss Post automatically provides you with a home delivery service sign and you can request the home delivery service. Explicit registration is not necessary.
A location search will show you which regions or towns offer this service.
Swiss Post is continuing to develop its home delivery service offerings. The new solution for ordering the home delivery service will be phased in to all areas designated for the home delivery service by the end of 2021.
The new solution for the home delivery service already applies to areas with the following postcodes:
1801, 1802, 1803, 1805, 1806, 1808, 1809, 1820, 1824, 1847, 3086, 3087, 3124, 6452, 6461, 6463, 6466, 6469, 6475, 6476, 6513, 6514, 6524, 6524, 6525, 6583, 6584, 7134, 7137, 7138, 7202, 7203, 7213, 7303
If you want to complete a postal transaction, affix a sign to your private letter box.
Your mail carrier will ring at your door to handle the postal transaction.
The next working day, your mail carrier will provide you with any change and a receipt.
Home delivery service FAQs
You can hand over your consignments, documents and cash directly to your mail carrier. You are also free to leave consignments, documents or cash in the storage compartment of your private letter box.
Initially, only cash payment will be possible for products. Cashless payments are planned.
You can order Swiss Post services and products. For example, you can request the posting of letters and parcels from your front door. For a detailed list of the products and services offered, please see the factsheet.
Swiss Post wants to offer its customers a more modern service that makes their everyday lives easier. The tried and tested sign method will therefore be replaced by a new modern and secure solution.
Simple and convenient to use: with a single click, you can ask your mail carrier to visit your home.
Security: you used to attach a sign to your private letter box for the home delivery service. The online solution means third parties are no longer able to see that your private letter box contains documents or sums of money.
Makes life easier for your mail carrier: your home delivery service order is sent directly to your mail carrier’s handheld device. This means they can avoid unnecessary trips on their delivery round.
You can use a range of additional solutions with the login besides home delivery, such as:
- My consignments: receive advance information about parcels and registered letters that are on their way to you and manage delivery individually for your desired day and location.
- Frank letters and parcels: create your postage stamps or parcel labels easily online.
- Retain or redirect mail: have your mail retained or redirected to another address by Swiss Post while you’re away on holiday.
The new solution will not be provided in areas without the home delivery service at this time.
The new service will remain free of charge in the areas with the home delivery service.
No, signs will not be used after the new solution has been introduced. They can therefore be disposed of.
With the new solutions, we have intentionally created options to appeal both to customers with digital preferences and to those who prefer offline solutions. If you are unable to use the home delivery service online or with an order pen, we can be contacted by phone on +41 848 888 888 (Monday to Friday, CHF 0.08 per minute).
Accessibility options mean that the service is also fully available to people with disabilities.
One-off registration is required to use the online service (Swiss Post Customer Login or Swiss ID). No data is forwarded to third parties.
You can dispose of the sign that you have been using for the home delivery service.