Home delivery service
Carry out postal transactions at your front door

The home delivery service can be requested from home or when you’re on the go at any time and includes the following services:

  • Sending letters and parcels
  • Ordering stamps
  • Withdrawing cash
  • Paying invoices

Who is this service for?

This service is available only to customers who live in an area designated by Swiss Post as a home delivery service area. If you live in a designated area, you are automatically entitled to use this service and will be notified as such by Swiss Post.

A location search will show you which regions or towns offer this service.

Swiss Post is continuing to refine its home delivery services. Do you live in a region or town where the service with the sign method is used? If so, you can find more information here. The new solution (online and order pen) for ordering the home delivery service will be phased in to all areas designated for the home delivery service by mid-2021. After that point, all home delivery service areas will be ready to use the new solution.

Which home delivery service option would you like to request?

Online solution

  • Easy and convenient to use
  • Overview of all orders
  • A wide range of other practical services available to use

Order pen

  • Works without an Internet connection
  • No login or password required
  • Order postal services with just one click

How does the home delivery service work?

1

Order your preferred home delivery service online or using the order pen. If you order the service before 7.30 a.m., your mail carrier will visit you on the same day (Monday to Friday).
2

The mail carrier takes your documents or any cash directly from you in person or from your private letter box.
3

You will receive any receipts, change and ordered goods no later than the next delivery round (Monday to Friday).

The advantages of the new solution for you

Easy and convenient to use

Order postal services at your doorstep with just one click.

Security

You previously attached a sign to your private letter box in order to use the home delivery service. The new solution means third parties are no longer able to see that your private letter box contains documents or sums of money.

Less extraneous work for your mail carrier

Your home delivery service order is sent directly to their handheld device. This means they can avoid unnecessary trips on their delivery round.

Sustainability

With the new solution on demand, we are deploying our resources in a more targeted manner, thereby avoiding empty journeys and minimizing CO2 emissions.

An overview of your orders

You have the option of viewing all your open, completed or cancelled home delivery service orders.

Home delivery service FAQs

You can hand over your consignments, documents and cash directly to your mail carrier. You are also free to leave consignments, documents or cash in the storage compartment of your private letter box.

Initially, only cash payment will be possible for products. Cashless payments are planned.

You can order Swiss Post services and products. For example, you can request the posting of letters and parcels from your front door. For a detailed list of the products and services offered, please see the factsheet.

Swiss Post wants to offer its customers a more modern service that makes their everyday lives easier. The tried and tested sign method will therefore be replaced by a new modern and secure solution.

Simple and convenient to use: with a single click, you can ask your mail carrier to visit your home.

Security: you used to attach a sign to your private letter box for the home delivery service. The online solution means third parties are no longer able to see that your private letter box contains documents or sums of money.

Makes life easier for your mail carrier: your home delivery service order is sent directly to your mail carrier’s handheld device. This means they can avoid unnecessary trips on their delivery round.

You can use a range of additional solutions with the login besides home delivery, such as:

  • My consignments: receive advance information about parcels and registered letters that are on their way to you and manage delivery individually for your desired day and location.
  • Frank letters and parcels: create your postage stamps or parcel labels easily online.
  • Retain or redirect mail: have your mail retained or redirected to another address by Swiss Post while you’re away on holiday.

The new solution will not be provided in areas without the home delivery service at this time.

The new service will remain free of charge in the areas with the home delivery service.

No, signs will not be used after the new solution has been introduced. They can therefore be disposed of.

With the new solutions, we have intentionally created options to appeal both to customers with digital preferences and to those who prefer offline solutions. If you are unable to use the home delivery service online or with an order pen, we can be contacted by phone on +41 848 888 888 (Monday to Friday, CHF 0.08 per minute).

Accessibility options mean that the service is also fully available to people with disabilities.

One-off registration is required to use the online service (Swiss Post Customer Login or Swiss ID). No data is forwarded to third parties.

You can dispose of the sign that you have been using for the home delivery service.