Home delivery service
Carry out postal transactions at your front door
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The home delivery service can be requested from home or when you’re on the go at any time and includes the following services:
- Sending letters and parcels
- Ordering stamps
- Withdrawing cash
- Paying invoices
Who is this service for?
This service is available only to customers who live in an area designated by Swiss Post as a home delivery service area. If you live in a designated area, you are automatically entitled to use this service and will be notified as such by Swiss Post.
A location search will show you which regions or towns offer this service.
If you do not live in an area with home delivery service, you can carry out postal transactions easily and conveniently from home using the mailing and collection service. More information can be found here.
Which home delivery service option would you like to request?
- Easy and convenient to use
- Overview of all orders
- A wide range of other practical services available to use
- Works without an Internet connection
- No login or password required
- Order postal services with just one click
You can order home delivery services by phone via the Contact Center. Call 0848 888 888 and press 4 on the keypad when prompted, and a specialized team will gladly take your order.
How does the home delivery service work?
1Order your preferred home delivery service online or using the order pen. If you order the service before 7.30 a.m., your mail carrier will visit you on the same day (Monday to Friday).
2The mail carrier takes your documents or any cash directly from you in person or from your private letter box.
3You will receive any receipts, change and ordered goods no later than the next delivery round (Monday to Friday).
The advantages for you
Easy and convenient to use
Order postal services at your doorstep with just one click.
Less extraneous work for your mail carrier
Your home delivery service order is sent directly to their handheld device. This means they can avoid unnecessary trips on their delivery round.
With the new solution on demand, we are deploying our resources in a more targeted manner, thereby avoiding empty journeys and minimizing CO2 emissions.
An overview of your orders
You have the option of viewing all your open, completed or cancelled home delivery service orders.