Home service
Carry out postal transactions at your front door

Rich Content Section

The home service can be requested from home or
when you’re on the go at any time. It includes the following services:

  • Sending letters and parcels
  • Ordering stamps
  • Withdrawing cash
  • Paying invoices

Who can benefit from the home service?

This service is available only to customers who live in an area designated by Swiss Post as a home service area. If you live in a designated area, you are automatically entitled to use this service and will be notified as such by Swiss Post.

A location search will show you which regions or towns offer this service.

If you do not live in an area with home service, you can carry out postal transactions easily and conveniently from home using the mailing and collection service.

How does the home service work?

  1. 1

    Order your preferred home service online or using the order pen. If you order the service before 7.30 a.m., your mail carrier will visit you on the same day (Monday to Friday).

  2. 2

    The mail carrier takes your documents or any cash directly from you or from your private letter box.

  3. 3

    You will receive any receipts, change and ordered goods no later than the next delivery round (Monday to Friday).

How to request your home service

Which home delivery service option would you like to request?


  • Overview of all orders
  • Simple and convenient
  • A wide range of other practical services available to use
Order pen

Order pen

  • Works without an Internet connection
  • No login or password required
  • Order postal services with just one click


You can order home services by phone via the Contact Center. To get advice from a specialized team, call 0848 888 888 and press 4 on the keypad when prompted. How to order the services you want.

Home service
Carry out postal transactions at your front door

Home service FAQs