Post-App
Questions and answers

Swiss Post only operates one login: SwissID from SwissSign, a wholly owned subsidiary of Swiss Post.

Android

• If you get a blank page, give the login some time to load (30-60 seconds).
• Login at www.swisspost.ch – Check login with SwissID
• Check whether a private customer login is being used.
• If VPN is used, deactivate it for login.
• Disable energy-saving mode in the device settings
• Disable the energy-saving option in the app via Settings ➔ App ➔ Swiss Post ➔ Battery
• Use the device’s default browser – preferred/best results with Google Chrome
• Delete browsing history or entries from www.swisspost.ch and SwissID
• Go to “My account” via the blue dot on the home screen, log out, close the app and start again with a new login.
• Reset the app via Menu ➔ Other ➔ Reset app.
• Uninstall the app and install the latest version of the app.
• Log in without using Password Manager

Due to urgent security recommendations from Google, the login procedure has been changed. This causes problems with some devices as the process requires more memory/power.

iOS

• Login at www.swisspost.ch – Check login with SwissID
• Check whether a private customer login is being used.
• If VPN is used, deactivate it for login.
• Use the device’s default browser – preferred/best results with Safari
• Delete browsing history or entries from swisspost.ch and SwissID
• Go to “My account” via the blue dot on the home screen, log out, close the app and start again with a new login.
• Reset the app via Menu ➔ Other ➔ Reset app
• Uninstall the app and install the latest version of the app
• Log in without using Password Manager

Push notifications are only sent to the recipient of a consignment if the consignment has been automatically recognized by “My consignments” and assigned to the recipient.

No push notifications are sent for manually entered consignments either as senders, recipients or observers – in this case, only e-mail is possible.

These were limited to one tariff, excluding mobile subscriptions without value-added services, with operator charges for SMS.

• Check the display on home screen or in Menu ➔ “My account”.
• Repeat the process – unsuccessful purchases are refunded by TWINT.

Select the GTC and the payment method to the left of the amount.

The home service requires a login to activate the service and the customer must live in an eligible area.

• Failed to log in or didn’t log in using a private account.
• The activity e.g. DigtialStamp, collection order is no longer up-to-date.
• All activities can be viewed via “My account” ➔ “My activities”.

Send us an e-mail from the app menu ➔ “Feedback needed”:

• Logged in with Account ID (select blue dot on Home screen) or not logged in
• Special settings: password manager, screen reader, power saving mode, deactivated animations
• Browser used
• Connection: WLAN / mobile – same or different behaviour
• Details of the faulty service
• Description of error, if possible, incl. error message, screenshot, screen recording