Post-App
Questions and answers

• Only customers with a private account can track consignments. People with a business account can no longer use this function. 
• Alternatively, you can track your consignments even when you are not logged in. 
• More information on “My consignments” can be found here. 

Please get in touch with our Contact Center. To get in touch, you can use the chat function in the Post-App or on our website.  

You can access services that are not available in the Post-App via the Swiss Post website. 

Swiss Post only sends push notifications to consignment recipients if the consignment has been automatically identified by “My consignments” and assigned to the recipient. 

Swiss Post does not send push notifications for manually entered consignments – whether as a sender, recipient or observer. Only e-mail updates can be sent in such cases. Please also ensure that you have activated push notifications for the Post-App in your device settings. 

• Are you at a terminal with a screen? Terminals with a screen cannot be controlled with the Post-App. Follow the operating instructions on the terminal’s screen.
• Make sure that Bluetooth is activated on your device.
• Check you have granted Bluetooth permissions for the Post-App. This can be done manually in your smartphone settings under “Post-App” or “Apps”.
• Get close enough to the terminal to establish a successful connection.

A login is required for the home service. Users must also live in a home service area and activate the service.

You can change your address conveniently in your customer profile via the following link: Change address. After you have changed your address, it will be synchronized with the Post-App.

• Ensure that you have installed the latest version of the app. 
• Reinstall the app and log in again. 
• If it still does not work, please contact Support via the chat function in the app or on our website. 

Yes, you can delete the Post-App if you only want to use the Preview App. Please note that the Preview App is designed for testing new functions, and the range of services available may differ from the Post-App. We recommend that you leave both apps installed and use the Preview App as your primary app.