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Change of address – private
Forwarding of mail to your new address and notification of move
If you change address, you can have your letters and parcels forwarded to your new address. Simply notify us of your move with a forwarding order. Swiss Post registers the change of address and automatically forwards your mail to your new home.
When you move home, Swiss Post moves with you. For a period of one year, mail items addressed to your previous address are reliably delivered to your new home.
Do you not yet have a login for swisspost.ch? Register here, to change your address!
How far in advance do I need to issue an order?Open collapsible container Close collapsible container
Orders must be made by 11 p.m. at the latest to guarantee execution of the order the following day. Please note that orders not placed at least four working days (Monday to Saturday) before the initial day of forwarding are deemed to be express orders that are subject to a surcharge.
If you do not yet have a login for swisspost.ch with letter verification, please note that orders require at least four days’ prior notice.
Is there a different way for me to inform you of a change of address without having to register online?Open collapsible container Close collapsible container
If you have no login and do not wish to register, a range of options are available to issue the order.
Issuing an order by phone
As a Swiss Post private customer, you can also issue the forwarding order over the phone by calling the service number 0848 33 22 11. When issuing the order, you will need a credit card or a PostFinance Card.
Issuing an order at your post office.
Your local post office will also be happy to accept your forwarding order. Please bring valid proof of identity with you.
How long will the mail items be forwarded for?Open collapsible container Close collapsible container
The "Forwarding order / change of address" order is valid for a period of one year. After this year, consignments sent to the old address will be returned to the sender with a corresponding remark. If you want a longer or permanent redirection, please contact our Customer Service. Tel. 0848 33 22 11, e-mail email@example.com.
Which consignments are not forwarded as part of a forwarding order?Open collapsible container Close collapsible container
PromoPost consignments, free newspapers and consignments with a poste restante or military address as their destination are generally excluded from forwarding. Debt collection documents are only forwarded within the debt collection district. Court documents, parcels and military consignments are not forwarded abroad.
Yes, addressed letter mail can be forwarded to foreign addresses.Court documents, parcels and military consignments are not forwarded abroad.
What happens if I change my name (e.g. after getting married or divorced)?Open collapsible container Close collapsible container
To ensure that we keep our name and address information up to date, you can inform us of any name changes by going to your nearest post office.
Welcome post is sent free of charge to your new home. It contains offers from our partners which are particularly useful during a move. (e.g. from Jumbo and IKEA).
What is meant exactly by updating an address?Open collapsible container Close collapsible container
With the update address option, you decide whether Swiss Post can send your new address to companies and institutions that already have your old address for updating in their system.
Your answer is yes
Swiss Post is permitted to send your new address in response to queries from third parties (e.g. banks, insurance companies, mail order companies, address providers and suppliers of company information) who already have your old address. Many companies update their own address databases with the address information received from Swiss Post. A company will only receive your new address if your old address is already saved to the address database. The advantage for you is that your mail items will be correctly addressed and delivered to your new address without any delay.
Your answer is no
Without your consent, Swiss Post may not inform any third party (e.g. banks, insurance companies, mail order companies, address providers and suppliers of company information) of your new address. Once the forwarding order has expired, consignments that are addressed to the previous location will be returned to the sender.
With the notification of move, you can simply inform companies, without incurring any costs, about your change of address. Select the company you wish to inform and send the move notification with a click of the mouse. (Condition: you have agreed to the adress update).
Why are forwarded consignments always delivered a day late?Open collapsible container Close collapsible container
Mail items with your old address are first sent to the corresponding branch post office. Based on your order, they will then be forwarded to the new address. Swiss Post requires one working day for forwarding this mail.
Can I also place an order without an account verified by mail?Open collapsible container Close collapsible container
Yes, it is possible to place an order even without a login verified by mail. Please note the following restrictions:
- Orders require a minimum of four days’ prior notice
- Forwarded mail can only be sent to addresses in Switzerland
- Payment by invoice is not possible
- An identification surcharge of CHF 5.00 will apply
Has your question not been answered? Contact us