Change of address – private
If you change address, you can have your letters and parcels forwarded to your new address. Simply notify us of your move with a forwarding order. Swiss Post registers the change of address and automatically forwards your mail to your new home.
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When you move home, Swiss Post moves with you. For a period of one year, mail items addressed to your previous address are reliably delivered to your new home.
Address update and notification of move
You can also instruct Swiss Post to inform third parties who already know your previous address of your change of address. You have the option of informing other companies and institutions of your new address with the notification of move. For the time being, Swiss Post is running a pilot project for the notification of move.
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When forwarding parcels, you pay the postage upon taking receipt in accordance with the current price list.
Forwarding addressed letters abroad is also possible.
When you change address, a forwarding order applies for a period of one year. If necessary, you can extend forwarding using a temporary forwarding order.
The following are excluded from forwarding:
- For destination addresses in Switzerland and abroad: consignments with poste restante or military addresses, PromoPost consignments and free newspapers
- For destination addresses abroad: court documents, debt collection documents, parcels and consignments with military addresses
Letterbox nameplate when moving
When moving, Swiss Post requests that you remove the letterbox nameplate from the previous location and affix it at your new residential address; This will help ensure smooth forwarding.
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Register your new home address quickly and conveniently with the “Change of address/Change of domicile” online service and make use of the optional address update service.
To use the online service, you need to log in and register for the online service. Please note that registration as a Swiss Post private customer takes a few days.
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If you have no login and do not wish to register, a range of options are available to issue the order.
Express order online
For an identification surcharge of CHF 5.00 you as a private individual can issue an effective order with the “Express forwarding order” online service. Express orders that have order starts within the next three working days and orders for companies cannot be accepted via this channel.
Issuing an order by phone
As a Swiss Post private customer, you can also issue the forwarding order over the phone by calling the service number 0848 33 22 11. When issuing the order, you will need a credit card or a PostFinance Card.
Issuing an order at your post office.
Your local post office will also be happy to accept your forwarding order. Please bring valid proof of identity with you.
How far in advance do I need to issue an order? How far in advance do I need to issue an order? Open collapsible container Close collapsible container
Orders must be made by 11 p.m. at the latest to guarantee execution of the order the following day. Please note that orders not placed at least four working days (Monday to Saturday) before the initial day of forwarding are deemed to be express orders that are subject to a surcharge.
What exactly is the relocation and home set from Swiss Post? What exactly is the relocation and home set from Swiss Post? Open collapsible container Close collapsible container
Before your move, you will receive a free relocation set containing change of address cards and specially prepared address labels with your new address on them. The relocation set contains vouchers centred around the theme of moving (such as Coop, Top Tip,and upc). Once you have settled in, you will receive a home set containing special discount offers on items for the home (such as from Ikea, Nescafé, etc.).
Can I cancel my order or make changes to it? Can I cancel my order or make changes to it? Open collapsible container Close collapsible container
What happens if I change my name (e.g. after getting married or divorced)? What happens if I change my name (e.g. after getting married or divorced)? Open collapsible container Close collapsible container
To ensure that we keep our name and address information up to date, you can inform us of any name changes by going to your nearest post office.
What is meant exactly by updating an address? What is meant exactly by updating an address? Open collapsible container Close collapsible container
With the update address option, you decide whether Swiss Post can send your new address to companies and institutions that already have your old address for updating in their system.
Your answer is yes
Swiss Post is permitted to send your new address in response to queries from third parties who already have your old address. Many companies update their own address databases with the address information received from Swiss Post. A company will only receive your new address if your old address is already saved to the address database. The advantage for you is that your mail items will be correctly addressed and delivered to your new address without any delay.
Your answer is no
Without your consent, Swiss Post may not inform any third party of your new address. Once the forwarding order has expired, consignments that are addressed to the previous location will be returned to the sender.
What exactly is a notification of a move? What exactly is a notification of a move? Open collapsible container Close collapsible container
With the notification of move, you can simply inform companies, without incurring any costs, about your change of address. Select the company you wish to inform and send the move notification with a click of the mouse. (Condition: you have agreed to the adress update).
How long will the mail items be forwarded for? How long will the mail items be forwarded for? Open collapsible container Close collapsible container
The "Forwarding order / change of address" order is valid for a period of one year. After this year, consignments sent to the old address will be returned to the sender with a corresponding remark. If you want a longer or permanent redirection, please contact our Customer Service. Tel. 0848 33 22 11, e-mail email@example.com.
Why are forwarded consignments always delivered a day late? Why are forwarded consignments always delivered a day late? Open collapsible container Close collapsible container
Mail items with your old address are first sent to the corresponding branch post office. Based on your order, they will then be forwarded to the new address. Swiss Post requires one working day for forwarding this mail.
Which consignments are not forwarded as part of a forwarding order? Which consignments are not forwarded as part of a forwarding order? Open collapsible container Close collapsible container
PromoPost consignments, free newspapers and consignments with a poste restante or military address as their destination are generally excluded from forwarding. Debt collection documents are only forwarded within the debt collection district. Court documents, parcels and military consignments are not forwarded abroad.
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