Ideally, you should issue your order once you are certain of the time at which the order should take effect. If you issue us your order later than four working days prior to its intended start, please submit it no later than 11 p.m. We can only ensure the order takes effect on the following day if you comply with this deadline. Such an order would be an express order, surcharge: CHF 10.

If you do not have a login for swisspost.ch verified by mail, orders will require at least four days’ prior notice.

There are three options for issuing us with your order.

Issue the order online

You can place your order at any time online. This does not require registration or a login. One of the advantages of placing an order with login is that it will be even easier for you to place orders in future.

Find out more

Issue the order at the counter

You can place your order at the counter of your nearest Swiss Post branch. Please ensure you bring a valid ID with you.

Issue the order using a form

You will also find a solution in a branch with partner. On request, you can obtain the necessary forms to place your order. Please observe the notes when filling in, signing and sending back the form to us, and include a copy of your ID in the enclosed envelope.

You can change or cancel your issued orders as follows:

Online

• Up to 2 days prior to expiry
• Access is possible via the login for swisspost.ch, or in the case of one-off orders, without a login using the direct link in the confirmation e-mail.

Contact form

Order modification using an online form

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Go to the contact form

Branch

Order modification at the counter

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Your closest branch

Telephone

Alternatively, you can modify or cancel your order by telephone up to two days prior to its expiry: +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland).