Ideally, you should issue your order once you are certain of the time at which the order should take effect.If you issue us your order later than four working days prior to its intended start, please submit it no later than 11 p.m. We can only ensure the order takes effect on the following day if you comply with this deadline. Such an order would be an express order, surcharge: CHF 10.

If you do not yet have a login for swisspost.ch verified by mail, orders will require at least four days’ prior notice.

There are three options for issuing us with your order.

Internet

You can place your order at any time online. To do so, you simply require a Login Swiss Post verified by mail.

At the counter

You can place your forwarding order at the counter of your nearest Swiss Post branch. Please ensure you bring a valid ID with you.

Using a form

Ask for the required forms to issue your forwarding order in one of our branches. Please observe the notes when filling in, signing and sending back the form to us, and include a copy of your ID in the enclosed, address envelope. 

During your absence, the mail items will be retained for a maximum of 26 weeks. The order for a temporary retention comprises all addressed letters and parcels. Parcels can be retained for a maximum of eight weeks, debt collection documents and court documents for a maximum of seven days.

Generally excluded from the order are Swiss-Courier consignments and “Innight” consignments from general area delivery services. Special retention periods apply for parcels, as well as debt collection and court documents.

It is our aim to ensure the service runs smoothly. Mistakes are sometimes made, however. Contact us with your complaint so that we can take action to prevent this from happening in the future. However, please note that private delivery businesses also deliver addressed letters in larger cities and conurbations. “Retain mail” orders are forwarded to other postal service providers; Swiss Post has no influence over how these orders are met by third-party companies. It thus may be the case that addressed letters or unaddressed items end up in your letter box.

You can change or cancel your issued orders as follows:

Online

Order modification using Login Swiss Post

• Up to 2 days prior to expiry
• Login Swiss Post

Go to service overview

Contact form

Order modification using an online form

• Up to 2 days prior to expiry
• Private customers: copy of ID 
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID 

Go to the contact form

Branch

Order modification at the counter

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Your closest branch

Telephone

Alternatively, you can modify or cancel your order by telephone up to two days prior to its expiry: +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland).

Daily newspapers are often delivered by private delivery businesses. In this case, the newspaper will be delivered despite the order. Issue an order to your daily newspaper directly. If the daily newspaper is delivered by Swiss Post, this will of course be retained.