Have parcels deposited
Receive consignments even when you are absent

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Do you regularly have parcels delivered, but are often not home when our mail carrier calls? If you still wish to have parcels delivered to your home even when you’re away, arrange for us to deposit them or deliver them to a designated neighbour. How to receive your parcel without any delays. In the “My consignments” online service, you can store a one-off or permanent order. For consignments requiring your signature or proof of delivery, you can issue a one-off authorization for delivery. In both cases, you must log in to our Customer Center.

Advantages

  • As the recipient, you are informed personally in advance that a parcel is on its way to you

  • You can choose whether you wish to use the service or not

  • You can respond even if you are not at home

  • It is not necessary to go to the branch to collect a missed consignment

Here’s how it work
Have parcels deposited

  1. Register once, free of charge, for the “My consignments” online service in our Customer Center
  2. You will receive an activation code by mail.
  3. Verify your address using the activation code.
  4. We then send you an e-mail and/or an SMS when a parcel is on its way to you
  5. You can choose an option for receipt and, for example, arrange for a parcel to be deposited

The “Deposit consignment” and “Delivery to neighbour” options can be set up for individual parcels or as a permanent arrangement.

Who is this service for & preconditions

Having parcels deposited is suitable for private customers who want to receive their items quickly – even when they are not at home.

Deposit consignment

The following options are available for example:

  • By the stairs / in the stairwell
  • By entrance to the house
  • At the letter box

The deposit locations must be freely accessible, not visible from the street and protected against the weather. If this is not the case (or if the location is not clearly specified), no delivery will be made. In this case, you will receive a collection note.

Delivery to neighbour

You can also designate a neighbour to take delivery. The neighbour must live in the same property or on an immediately adjacent property. Should this not be the case, or if the address is unclear, the mail carrier will attempt to deliver the parcel to your door. If you are not at home, a collection note will be left by the mail carrier.

Liability

Before ordering, you must confirm as the recipient that you have read and accept the General Terms and Conditions relating to “My consignments” (PDF, 308.4 KB). Swiss Post records the delivery electronically. After delivery of the parcel, any and all liability claims against Swiss Post are ruled out.