Log in to the “My Post” customer portal.

Go to My profile > Address

If your address is verified, you will see “Address confirmed”. Otherwise, you have the option to request an activation code, which we will send to you by post at the address you entered. As soon as you have entered the code in the “My Post” customer portal using the details in the letter, the address is activated. You will start receiving the notifications immediately and your consignments will be shown in the consignment overview.

When “My consignments” is activated, you automatically receive information about all incoming consignments addressed to the address stored in your Swiss Post Customer Login.

You can manually add and track consignments in the “My consignments” overview (for example, a consignment addressed to your family or a consignment you have mailed yourself). Notifications are then also sent for these consignments, although with less information than for the automatically assigned consignments. To add consignments manually, all you need is the consignment number.

To ensure that you can find a consignment that you send or return in the consignment overview, please make sure that you mail your consignment using your account (e.g. pick@home) and that your sender address matches the one registered in your Swiss Post Customer Login.

You can also add consignments manually. You need the consignment number to do so.

You receive the SMS, e-mail or push notification as soon as the consignment is scanned in a distribution center. The period until delivery varies, depending on the shipping option and on the time at which the parcel or registered letter is sorted. It ranges from a few hours to a few days before delivery (for example for a parcel with the Saturday delivery value-added service that is sorted on a Tuesday).

We are now able to provide you with much more accurate information about your parcel delivery time. You can also track your parcel in real time in the last few minutes before delivery. The new service will be available in more and more areas in Switzerland from June 2023. (swisspost.ch/early)

You can set your type of notification in the “My Post” customer portal via “My Post” > My consignments > Notifications.

Activate push notifications directly in the Post-App via Settings > Notifications.

Notification (SMS, e-mail or with a push notification from your Post-App) on a matching consignment will be made the previous day, for a PostPac Economy usually during the day, normally between 6 p.m. and 10 p.m. for a PostPac Priority. The recipient can change the delivery options until midnight. Swiss Post tries to take account of orders received later, but cannot guarantee this. The time is the same for all services.

Depending on the processing status of the consignment, or due to sender instructions, not all services can be offered. Therefore, only the services which can still be selected at that time will be shown.

With the exception of the “Desired day” permanent setting, you can “override” all your permanent settings using individual orders. If you have configured the “Desired day” permanent setting, you can still use individual orders to determine the type of handover at your home.

Please contact us by phone, WhatsApp or chat.

As a “My consignments” customer, you will be informed in good time if a parcel is on its way from abroad and import costs are due. We will notify you by SMS, e-mail or push notification via the Post-App. You can pay the import costs easily online with the PostFinance Card, PostFinance e-finance, TWINT, Mastercard, Visa or American Express.

Import costs include state duties for customs and VAT, as well as other fees and service costs for customs clearance that are incurred in connection with the import of your consignment.

Since this service enables Swiss Post to deliver your consignment directly to your chosen location, the distances travelled are reduced for both Swiss Post and you. This helps to reduce CO₂ emissions and protect the environment.