Manage receipt of consignments
“My consignments” online service

With “My consignments”, you’ll never miss another parcel or registered letter: we inform you in advance about consignments to be delivered. With the online service, you can prepare to receive consignments or choose an option for receipt based on your requirements.

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  • Be informed as soon as a consignment is on its way

  • Have the flexibility to determine the date, time or place of receipt

  • Specify consignment deposit on request

  • Manage permanent settings for receiving parcels

Here’s how it works
“My consignments” online service

1

As soon as a parcel or registered letter addressed to you is detected or changes in status occur (Consignment on the way, etc.), you automatically receive a notification by e-mail or SMS.

2

After logging in, you can find an overview of consignments en route to you via “My consignments”.

3

You can decide how to receive your consignments. Either before delivery or in the event of missed parcels.

Before delivery
Your options

Permanent settings
Your alternative to individual orders

You can select permanent settings for the following services:

  • Deposit consignment

  • Delivery to neighbour

  • Delivery to an upper floor (subject to a charge)

  • Desired day (Mon.-Fri.)

  • Desired day Saturday

Configure your permanent settings after logging in.

Missed consignment
What to do when you receive a collection note

If the consignment cannot be delivered, we will leave you a collection note. With “My consignments”, you can choose one of the following options online for the missed consignment:

  • Extend collection period

  • Repeat delivery of the consignment on a specified date

  • Forward to a different address (business address, branch, PickPost point, My Post 24 terminal)

  • Issue a single authorization for a third party

Placing orders

You can place orders conveniently by using the link in the notification (e-mail/SMS) or directly in the consignment overview of “My consignments” after logging in. You can pay for fee-based services online using your credit balance in the login, your PostFinance Card or your credit card.

Service Individual price per parcel, incl. VAT Standing order (12 months), incl. VAT
Deposit consignment at home address Free of charge Free of charge
Delivery to neighbour Free of charge Free of charge
Authorization for delivery Free of charge Free of charge
Delivery to upper floor for one individual CHF 3.30 CHF 20.00
Delivery to upper floor for entire household CHF 3.30 CHF 40.00
Desired day (Monday to Friday) Free of charge Free of charge
Desired day Saturday Free of charge * Free of charge *
Evening delivery (5 p.m. – 8 p.m.)  CHF 12.00 Kein Angebot
Early-morning delivery (7 a.m. – 9 a.m.)  CHF 7.00 Kein Angebot
Other address Free of charge * As per forwarding order prices

* Introductory offer

Please proceed as follows:
User profile > Address > If your address is verified, you will see “Address confirmed”. Otherwise, you have the option to request an activation code, which we will send to you by post to your domicile address. As soon as you have entered the code into the customer login using the details in the letter, the address is activated. You will start receiving the notifications immediately and your consignments will be shown in the consignment overview.

Wenn «Meine Sendungen» aktiviert ist, erhält man automatisch Informationen über alle ankommenden Sendungen, die an die im Kundenlogin Post hinterlegte Adresse adressiert sind. Zudem können Sendungen in der Sendungsübersicht «Meine Sendungen» manuell hinzugefügt und verfolgt werden (z.B. eine Sendung, die an die Familie adressiert ist oder eine Sendung, die man selber aufgegeben hat). Für diese Sendungen werden ebenfalls Nachrichten verschickt, jedoch mit weniger Informationsgehalt als für die automatisch zugeordneten. Um Sendungen manuell hinzuzufügen, benötigt man lediglich die Sendungsnummer.

You receive the first SMS or e-mail notification as soon as the consignment is scanned in a distribution center. The period until delivery varies, depending on the shipping option and on the time at which the parcel or registered letter is sorted. It ranges from a few hours to a few days before delivery (for example for a parcel with the Saturday delivery value-added service that is sorted on a Tuesday).

You can set the notification type in the Customer Center in your profile under Customer Login > Settings > Subscribe to notifications.

Notification (SMS or e-mail) on a matching consignment will be made the previous day, for a PostPac Economy usually during the day, normally between 6 p.m. and 10 p.m. for a PostPac Priority. The recipient can change the delivery options until midnight. Swiss Post tries to take account of orders received later, but cannot guarantee this. The time is the same for all services.

Depending on the processing status of the consignment, or due to sender instructions, not all services can be offered. Therefore, only the services which can still be selected at that time will be shown.

If you have configured your permanent settings, you can still “override” these by means of individual orders.