As part of its “Swiss Post of tomorrow” strategy, Swiss Post has acquired a majority stake in Klara Business Ltd, the Lucerne-based company for digital services (press release from 09.09.2020). In this way, Swiss Post would like to better support its private customers in future by digitizing and simplifying administration tasks. 

The closer cooperation between Swiss Post and Klara Business Ltd will lead to the creation of a new ecosystem of communication services and provide new access. For this reason, the current “E-Post Office” application is being discontinued, as is the “Subscription with scanning” service. 

From 1 July 2021, there will be a new digital letter box with an extensive range of interactive extensions.

Become part of the new ecosystem. Sign up for the newsletter today and stay up to date with news about the follow-on solution. You can find more information about the follow-on solution and register for the newsletter at epost.ch/private-customers. 

E-Post Office data will be permanently deleted. Please save your data by using the download function under Settings > Data Export.

You need to request a data export for this.

It will not be possible to restore data after 01.08.2021. All data in E-Post Office that has not downloaded will be lost.

Your Swiss Post account with your Swiss Post Customer Login, including access to all other Swiss Post online services, will remain active and can also be used for the follow-on solution for E-Post Office.

Your data has been deleted and cannot be restored. Any claims for damages cannot be asserted against Swiss Post.

You will be able to download any archived digital mail with a click of a button and save it to your device. You will still be able to download your digital mail up to and including 31.07.2021 in your personal E-Post area by going to Settings>Data Export (login required).

When exporting your mail, no documents will be exported from the recycle bin. These will be deleted automatically.

In the follow-on solution for E-Post Office, you will easily be able to import the data again. You can continue to use your Swiss Post account with Swiss Post Customer Login for this.

E-Post Office was discontinued on 30.06.2021. E-Post Office is still partially available, but should be used only to download data.

Other services are no longer possible, such as sending messages or paying invoices.

The mail will again be delivered physically to your home address once the subscription has expired.

All archived mail items will be sent physically to your delivery address that is listed in the subscription.

Important: if you have used the Subscription with scanning address as a correspondence address, you must change it. Consignments that use the Subscription with scanning address as a correspondence address will be returned to the sender marked “recipient unknown” from 01.07.2021. 

The mail will be marked as undeliverable and will be returned to the sender. Please ensure that no mail is sent directly to your Subscription with scanning. For some senders, e.g. banks, the consequences of a returned item may result in costs for you. Swiss Post cannot cover any of these charges.

See the follow-on solution from Klara at epost.ch/private-customers.

Pease complete the relevant form. Your remaining credit will then be transferred to the IBAN you have listed.

Your subscription renews on a monthly or annual basis on the anniversary of the order date. An automatic renewal will no longer be offered from 01.06.2021. Your subscription will expire in June 2021. Please be aware of this.

Annual subscriptions which would have been automatically renewed from 20.04.2021 are being turned into monthly subscriptions until the shut-down date.

Your payments are stored in e-banking. The associated orders will be deleted in E-Post Office from 01.08.2021. Payments that are made by 30.06.2021 and that are successfully transferred to the bank will remain valid. The payments will be executed by the bank if sufficient funds are available. It is advisable to review payments in E-Banking.

You can continue to use your e-mail account @epost.ch and your e-mails. See the instructions (PDF, 847.7 KB). Please note that you must explicitly consent to e-mail use under “Settings and e-mail”, otherwise your e-mail service will be disabled on 01.08.2021.

From 30.06.2021, the mail will be sent physically to the address listed with the sender.

From 01.08.2021, the E-Post Office App will be available as an information page only and you will no longer be able to access any data. The E-Post Office App will be shut down entirely at some point in September 2021.

Please check your spam folder for the e-mail address that you use to log in to E-Post Office.

Please make sure that the e-mail is not more than five days old. If it is older, please restart the export. You will then receive a new e-mail for the export. The data needs to be downloaded within five days of receiving the e-mail. The data will then be deleted.

Here is a checklist that you can go through yourself:

1. Please update your browser to the latest version and try it again
2. Start the export in one of the browsers listed, i.e. Chrome, Safari or Firefox
3. Do not start the export from E-Post Office directly. Instead, copy the link into the browser.
4. Try starting the export from another PC or laptop

No, the E-Post and export data will be deleted on 01.08.2021. You can only download the data until 31.07.2021. The data cannot be restored or made available from 01.08.2021 onwards. Claims for damages cannot be asserted against Swiss Post.