In autumn 2020, Swiss Post acquired a majority stake in KLARA Business Ltd, the Lucerne-based company for digital services. Together with KLARA, Swiss Post is developing innovative digital communications services. In this way, Swiss Post would like to better support its private and business customers in future by digitizing and simplifying administration tasks.

For this reason, the current “E-Post Office” application and the “Subscription with scanning” service will be discontinued on 31 July 2021 and replaced by new services from KLARA on 1 July 2021. 

Since 1 July 2021, the new ePost digital letter box has been available as an app with extensive interactive enhancements and a new scanning service.

More information about the new ePost solution and the new scanning service from KLARA can be found at epost.ch/en/onboarding.

E-Post Office data will be permanently deleted. Please save your data by using the download function under Settings > Data Export.

You need to request a data export for this.

It will not be possible to restore data after 01.08.2021. All data in E-Post Office that has not downloaded will be lost.

Your Swiss Post account with your Swiss Post Customer Login, including access to all other Swiss Post online services, will remain active and can also be used for the follow-on solution for E-Post Office.

Your data has been deleted and cannot be restored. Any claims for damages cannot be asserted against Swiss Post.

You will be able to download any archived digital mail with a click of a button and save it to your device. You will still be able to download your digital mail up to and including 31.07.2021 in your personal E-Post area by going to Settings>Data Export (login required).

When exporting your mail, no documents will be exported from the recycle bin. These will be deleted automatically.

In the new ePost app, you’ll have the option of simply re-importing the data. You can continue to use your Swiss Post account with Swiss Post Customer Login for this.

E-Post Office was discontinued on 30.06.2021. E-Post Office is still partially available, but should be used only to download data.

Other services are no longer possible, such as sending messages or paying invoices.

The mail will again be delivered physically to your home address once the subscription has expired.

All archived mail items will be sent physically to your delivery address that is listed in the subscription.

Important: if you have used the Subscription with scanning address as a correspondence address, you must change it. Consignments that use the Subscription with scanning address as a correspondence address will be returned to the sender marked “recipient unknown” from 01.07.2021. 

The mail will be marked as undeliverable and will be returned to the sender. Please ensure that no mail is sent directly to your Subscription with scanning. For some senders, e.g. banks, the consequences of a returned item may result in costs for you. Swiss Post cannot cover any of these charges.

Find out about the new ePost solution and the new scanning service from KLARA at epost.ch/en/onboarding.

Receive your letter mail digitally in your app. This does not apply to catalogues, newspapers and magazines or to parcels, which will continue to be physically delivered. In the monthly subscription for just CHF 14.90. The benefits at a glance.

Pease complete the relevant form. Your remaining credit will then be transferred to the IBAN you have listed.

Your subscription was extended monthly or annually on the order date. An automatic extension was no longer available in view of the discontinuation as of 01.06.2021. Your subscription expired in June 2021.

Annual subscriptions which would have been automatically renewed from 20 April 2021 were turned into monthly subscriptions until the shut-down date.

Your payments are stored in e-banking. The associated orders will be deleted in E-Post Office from 01.08.2021. Payments that are made by 30.06.2021 and that are successfully transferred to the bank will remain valid. The payments will be executed by the bank if sufficient funds are available. It is advisable to review payments in E-Banking.

You can continue to use your e-mail account @epost.ch and your e-mails. Click in this form on “Confirm now” so that we can transfer your e-mail address to our partner KLARA Business Ltd. KLARA will contact you soon and inform you about the new service and how to access it.

Please note that if you do not take action, you will no longer have access to your @epost.ch e-mails from 1 August 2021.

Remember to store a new e-mail address to replace @epost.ch wherever you have used it until now. This will ensure you can still be reached if you forget your password, for instance. With Swiss Post, you can change your e-mail address at www.swisspost.ch/customer-center.

From 30 June 2021, the mail will be sent physically to the address listed with the sender.

From 01.08.2021, the E-Post Office App will be available as an information page only and you will no longer be able to access any data. The E-Post Office App will be shut down entirely at some point in September 2021.

Please check your spam folder for the e-mail address that you use to log in to E-Post Office.

Please make sure that the e-mail is not more than five days old. If it is older, please restart the export. You will then receive a new e-mail for the export. The data needs to be downloaded within five days of receiving the e-mail. The data will then be deleted.

Here is a checklist that you can go through yourself:

1. Please update your browser to the latest version and try it again
2. Start the export in one of the browsers listed, i.e. Chrome, Safari or Firefox
3. Do not start the export from E-Post Office directly. Instead, copy the link into the browser.
4. Try starting the export from another PC or laptop

No, the E-Post and export data will be deleted on 01.08.2021. You can only download the data until 31.07.2021. The data cannot be restored or made available from 01.08.2021 onwards. Claims for damages cannot be asserted against Swiss Post.