Flexible parcel drop-off and collection
Here’s how it works
Register free of charge for the PickPost service.
Select your preferred PickPost point in online shops which have integrated PickPost into the check-out process, or enter the address of your PickPost point and the User ID.
Notifications about incoming parcels will be provided by e-mail or SMS.
You can collect the parcel or the registered letter at the PickPost point with proof of notification (SMS or e-mail) and a valid ID. You may be asked for a signature and to pay a fees.
Who is this service for and preconditions
The PickPost service is exclusively available to private individuals with their place of residence in Switzerland.
To use PickPost, please complete one-off registration free of charge in the Customer Center. Following this, you will receive a letter by post within three days with the confirmation code for your address. After you have signed up, an e-mail will be sent to you with your personal User ID. You will need this ID to enter a PickPost point as a recipient address.If you have already registered, add the “PickPost and My Post 24” option in the Customer Center under “Settings”. PickPost is active once you have received the confirmation by e-mail. To use SMS notifications, you require a mobile phone with a telephone number registered in Switzerland.
You can find your personal User ID in the Customer Center settings. If you wish, you can also set your own User ID there.
In order for your consignment to be delivered to your chosen PickPost terminal, the address must be saved as follows:
|Address fields||Address details||Example with Steven Sample PickPost User ID|
|First name and last name||First name and last name||Steven Sample|
|Additional address information||Keyword and User ID||PickPost “Your User ID” 1|
|Street||PickPost address||Bahnhofstrasse 67|
|Postcode and town||Postcode and town||5000 Aarau|
Should only three address lines be available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.
1 ↑ Please write the keyword, PickPost, and the User ID as one word, e.g. PickPost USERID88
When collecting consignments using PickPost, the following costs may (depending on the billing method) be incurred:
- Customs duties
- Cost of goods
- Forwarding to parcel terminals
- Possible fees
- Cash on delivery amount (if the “electronic cash on delivery” value-added service is used)
You can also send parcels at certain PickPost points. When posting in branches, prices based on weight apply.
At service points / PickPost points such as PickMup or SBB, prices are determined based on parcel size (PDF, 100.2 KB) (M, L and XL).
If a consignment is already on the way to your home, you will receive a notification by e-mail or SMS. You then have the option to redirect the parcel using the “My consignments” online service to a PickPost point of your choice.
Or have you already found a collection note in your letter box? Even then, you can still have your consignment redirected.
You can also redirect consignments using “Collection note” in the free Post-App.
You can easily hand over returns that have a returns label at a PickPost point. If the online retailer requires reimbursement for the return, you can pay the amount directly there.
No, with every order, you enter your preferred PickPost point as the delivery address and your personal PickPost customer number. You can select a different PickPost point for each consignment.
Unfortunately, Swiss Post does not deliver SameDay afternoon and SameDay evening consignments to PickPost points.
For deliveries from abroad, please clarify with the sender whether Swiss Post has been selected for the delivery. The PickPost address does not work with other parcel post services.
No, you will find the correct addressing format for your PickPost point in the location search (see “Addressing consignments correctly”). The P.O. Box addresses are no longer valid.
When collecting consignments, you must provide the consignment number (proof of notification via SMS or e-mail) and a valid, official form of identification. Family members with the same last name may also collect consignments for you if they have a valid, official form of identification with them.
You can authorize a third party to collect a correctly labelled consignment with a single authorization. Single authorizations are not valid for collection at branches with partners (such as SBB, BLS or petrol stations). Permanent authorizations are not valid. You can order a single authorization via the Edit collection note” online service or by telephone via the Swiss Post Contact Center (+41 800 888 099).
- Parcels up to 30 kg
- Registered letters
- International consignments
- Swiss-Express “Moon”
- Delivery by Swiss Post
- Courier consignments
- SameDay afternoon and SameDay evening
- Delivery by a different company (e.g. DHL, DPD, FedEx, UPS)
Letters and international consignments that contain goods and are correctly addressed to a PickPost point but do not feature Track & Trace will be provided with a barcode and deposited at the PickPost point by Swiss Post. The recipient will be notified. International consignments without Track & Trace that do not contain goods will be delivered by Swiss Post to the recipient’s domicile.
*For deliveries from abroad, please clarify with the sender whether Swiss Post has been selected for the delivery.